Business Analyst, ServiceNow

Job not on LinkedIn

October 15

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

🦅 H1B Visa Sponsor

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Red River

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Technology • Cybersecurity • Artificial Intelligence

Red River is a technology solutions company that specializes in transforming organizations through innovative outcomes. They provide a wide range of services including artificial intelligence, cloud solutions, collaboration tools, cybersecurity, and modern infrastructure management. Red River focuses on delivering measurable business and mission objectives for clients in commercial, federal, and SLED (State, Local, and Education) markets. With over 25 years of experience, they are known for their technical expertise and a personal touch in solving IT challenges such as cloud computation, secure communications, and cybersecurity threats. Red River is also committed to philanthropy, supporting education in science and technology, and aiding military veterans transitioning to civilian jobs through the Red River Charitable Foundation.

501 - 1000 employees

Founded 2003

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• Manage the entire lifecycle of incidents from detection to resolution, ensuring minimal disruption to business operations. • Quickly identify and resolve IT operational issues that pertain to the ServiceNow Platform to minimize downtime and maintain business continuity. • Facilitate timely communication with stakeholders, including customers and executives, and escalate issues when necessary. • Utilize data analysis tools to gather insights and recommend improvements to existing processes. • Maintain clear and effective communication with IT teams and business stakeholders to ensure alignment and understanding. • Create and maintain comprehensive documentation of system configurations, troubleshooting procedures, and process improvements.

🎯 Requirements

• 3-5 years of experience as a Business Analyst • Proven experience in business analysis, with a focus on Incident Management, Request Management and IT operational troubleshooting. • Strong analytical and problem-solving skills. • Excellent communication skills, both verbal and written. • ServiceNow Platform Experience. • Ability to work collaboratively in a team environment. • U.S. Citizenship Required

🏖️ Benefits

• Excellent benefits • Competitive salary