Renewals Manager

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Redwood Software

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SaaS • Enterprise • B2B

Redwood Software is a cloud-native enterprise software company that provides workload automation and service orchestration platforms (RunMyJobs) to automate and orchestrate business processes across SAP, ERP, cloud and on-premises systems. Its SaaS offerings include job scheduling, managed file transfer, finance/record-to-report automation, DevOps and data orchestration, with low-code tooling, deep SAP integrations, and enterprise-grade security and support.

501 - 1000 employees

Founded 1993

☁️ SaaS

🏢 Enterprise

🤝 B2B

📋 Description

• Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing. • Collaborate with your partners in the Sales Organization to ensure customer satisfaction and identify potential expansion opportunities. • Proactively engage with customers to understand their needs, identify potential risks to renewals, and build strong relationships. • Negotiate contract terms and pricing with customers, ensuring on-time renewals. • Work closely with Sales to hand off leads for upsell and cross-sell opportunities. • Maintain accurate records of renewal activities and track key metrics, such as renewal rate, churn rate, and renewal revenue. • Forecast renewal revenue and provide regular updates to management. • Develop and execute renewal strategies to achieve or exceed renewal targets. • Continuously improve the renewal process and contribute to best practices. • Stay up-to-date on Redwood Software's products and services, as well as industry trends.

🎯 Requirements

• 3+ years' experience in renewals management, account management, or a related field, preferably in the software industry. • Proven track record of achieving or exceeding renewal targets. • Strong negotiation and communication skills, both written and verbal. • Excellent relationship-building skills and ability to establish rapport with customers. • Ability to understand customer needs and identify opportunities for growth. • Strong analytical and problem-solving skills. • Experience with CRM systems (e.g., Salesforce) and other sales tools. • Ability to work independently and as part of a team. • Highly organized and detail-oriented.

🏖️ Benefits

• N/A