Senior Solutions Engineer

November 25

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Redwood Software

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SaaS • Enterprise • B2B

Redwood Software is a cloud-native enterprise software company that provides workload automation and service orchestration platforms (RunMyJobs) to automate and orchestrate business processes across SAP, ERP, cloud and on-premises systems. Its SaaS offerings include job scheduling, managed file transfer, finance/record-to-report automation, DevOps and data orchestration, with low-code tooling, deep SAP integrations, and enterprise-grade security and support.

501 - 1000 employees

Founded 1993

☁️ SaaS

🏢 Enterprise

🤝 B2B

📋 Description

• Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations • Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment • Proactively identify adoption gaps, risk areas, and create “get-well” plans to ensure continued success and retention • Deeply understand each customer’s architecture, workflows, and business objectives to align Redwood capabilities with desired outcomes • Serve as a single point of contact for strategic and technical requirements, ensuring responsive, value-driven engagement • Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers • Prepare and deliver high-impact product demonstrations and technical presentations tailored to customer goals • Guide customers through evaluations and proofs-of-concept that validate new use cases and demonstrate business value • Translate business challenges into technical solutions using Redwood’s automation platform • Develop and execute account growth strategies that align customer roadmaps with Redwood’s value proposition • Act as the technical liaison and escalation point for your accounts, ensuring prompt and effective resolution of issues • Coordinate cross-functional teams—including Product Management, Engineering, and Professional Services—to drive successful outcomes • Manage concurrent projects, balancing customer priorities and internal resources to deliver on time and with excellence • Troubleshoot technical issues at a high level to determine the appropriate path to resolution • Serve as the voice of the customer, providing structured feedback to internal teams to influence product direction and improve service delivery • Document and share best practices for implementing and optimizing Redwood solutions • Contribute to internal knowledge bases and process improvements that enhance team scalability and customer experience

🎯 Requirements

• Minimum 3–5 years in a customer-facing technical role (e.g., Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering) • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience • Hands-on technical experience in enterprise software and technologies (e.g., Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, Troubleshooting) • Ability to troubleshoot technical issues at a high level • High-level understanding of organizational structures in large enterprises and their typical challenges • High-level understanding of all aspects of ERP solutions (Financials, Procure to Pay, etc.) • Experience with SAP ERP solutions is preferred • Experience with Java, SAP ABAP, SQL Developer, or similar is preferred • Experience with LLMs and AI solutions is preferred • Ability to quickly learn, articulate, and demonstrate complex solutions • Exceptional written, verbal, and presentation skills for technical and executive audiences • Strong organizational skills, capable of managing multiple high-impact initiatives simultaneously • Analytical and structured approach to problem-solving and process improvement • Willingness to travel approximately 20–40%, depending on customer and business needs

🏖️ Benefits

• Redwood is an equal opportunity employer • Remote work options