Senior Technical Account Manager

November 25

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Redwood Software

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SaaS • Enterprise • B2B

Redwood Software is a cloud-native enterprise software company that provides workload automation and service orchestration platforms (RunMyJobs) to automate and orchestrate business processes across SAP, ERP, cloud and on-premises systems. Its SaaS offerings include job scheduling, managed file transfer, finance/record-to-report automation, DevOps and data orchestration, with low-code tooling, deep SAP integrations, and enterprise-grade security and support.

501 - 1000 employees

Founded 1993

☁️ SaaS

🏢 Enterprise

🤝 B2B

📋 Description

• Responsible for building and maintaining post-sales relationships with Redwood’s largest and most complex customers. • Trusted advisor to ensure successful implementations and that the assigned customers achieve targeted business benefits from their investment in Redwood. • Identifying solutions, troubleshooting issues, and answering technical questions as they arise. • Develop and maintain a working knowledge of the technical architecture and business requirements of the assigned customers. • Maximizes the value of the customer's investment in Redwood’s products and services.

🎯 Requirements

• Minimum 3-5 years experience in a customer-facing environment such as sales, technical consulting or enterprise customer support. • Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent experience. • Experience with Java Script, SAP ABAP, SQL Developer, or similar are preferred. • IT business process skills and certifications (PMP, ITIL, Six Sigma, etc.) are preferred. • Understanding of accounting process workflows.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities