Head of Account Management – B2B

🔥 0 minutes ago

🌏 Anywhere in the World

💵 €8k - €15k / month

⏰ Full Time

🔴 Lead

💰 Account Manager

🗣️🇩🇪 German Required

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Logo of Realstudio

Realstudio

11 - 50 employees

📣 Marketing

📱 Media

Marketing • Advertising • Media

RealStudio is a leading full-service TikTok and Reel marketing agency. The company specializes in generating significant revenue increases for brands through strategic content creation and channel-independent solutions. RealStudio is known for developing impactful, organic content strategies that leverage platforms like TikTok to enhance brand visibility and customer engagement.

📋 Description

• Own revenue growth from existing customers • Develop a strategy for upsells, cross-sells, and contract renewals • Identify additional customer needs, develop tailored proposals, and lead negotiations through to close • Analyze customer goals and past performance in strategic customer meetings • Derive concrete recommendations for the next phase of the partnership • Build, lead, and develop the Account Management team through coaching and joint customer meetings • Establish processes for account plans, regular customer reviews, and systematic CRM follow-up of revenue opportunities • Manage the existing-customer pipeline and monitor backend revenue, upsell/cross-sell wins, renewal rates, and churn rates • Identify at-risk customer relationships at an early stage and develop customer-retention measures • Work closely with Sales and Operations on customer handovers and the delivery of additional services • Align goals and priorities with the Founder

🎯 Requirements

• Proven experience in B2B account management or sales, ideally in an agency or professional services environment • Track record of expanding existing customer relationships through upsells and cross-sells, as well as building long-term customer retention • Leadership experience or hands-on experience building a team and developing employees • Ability to advise customers strategically, understand their needs, and translate recommendations into compelling proposals • Experience with negotiations and closing deals • Structured approach to working with CRM systems, pipelines, and revenue metrics • Clear communication and a proactive approach to addressing issues in customer relationships • Willingness to take on the role on a full-time basis

🏖️ Benefits

• Compensation range of €8,000–€15,000 per month, with a strong performance-based component • Profit-sharing or success-based compensation • 100% remote work and flexible working arrangements • Full ownership of the Account Management function and direct collaboration with the Founder • Professional development and continuing education • Permanent employment contract

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