
Artificial Intelligence • eCommerce • Education
ReflexAI is a company that specializes in equipping human support and contact centers with scalable AI tools designed for advanced roleplay simulations and intelligent quality assurance. Their innovative AI-driven training solutions enhance communication, empathy, and problem-solving skills among team members in real-world scenarios, particularly focusing on crisis management and customer service interactions. The platform provides automated, data-driven feedback and quality assurance insights to optimize team performance and improve outcomes in high-stakes conversations.
11 - 50 employees
Founded 2022
🤖 Artificial Intelligence
🛍️ eCommerce
📚 Education
October 21

Artificial Intelligence • eCommerce • Education
ReflexAI is a company that specializes in equipping human support and contact centers with scalable AI tools designed for advanced roleplay simulations and intelligent quality assurance. Their innovative AI-driven training solutions enhance communication, empathy, and problem-solving skills among team members in real-world scenarios, particularly focusing on crisis management and customer service interactions. The platform provides automated, data-driven feedback and quality assurance insights to optimize team performance and improve outcomes in high-stakes conversations.
11 - 50 employees
Founded 2022
🤖 Artificial Intelligence
🛍️ eCommerce
📚 Education
• Ideate, develop, and deploy scalable and cost-efficient machine learning and natural language processing models • Build scalable infrastructure for training, evaluating, and serving models • Analyze datasets to improve current approaches and prototype new ideas • Develop tools and processes for sourcing, analyzing, labeling, and storing conversation data • In all key responsibilities, view work through critical ethical lenses including fairness, quality, and trust
• Significant experience (typically 3+ years) of building production-grade machine learning models in industry and/or academic research settings • Expertise in various facets of NLP, such as conversational dialogue, speech recognition, text-to-speech, natural language generation, text classification, question-answering, chatbots, and text summarization • Strong programming skills in Python and deep-learning / NLP tools (Scikit-learn, Pandas, PyTorch, Tensorflow, NLTK, spaCy, Jupyter) • Experience building end-to-end scalable ML infrastructure with on-premise or cloud platforms including Google Cloud Platform (GCP), Amazon Web Services (AWS) or Azure • Strong teamwork skills including communication and collaboration with both technical and non-technical team members • Open mindedness as demonstrated by ability to consider other perspectives and feedback, ability to engage in discussions with professionalism and empathy, and a strong desire to learn.
• Generous retirement, equity, healthcare, and PTO policies • Flexibility to work remotely from anywhere in the United States
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