Senior Manager – Shipping & Delivery Experience

November 3

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refurbed

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eCommerce • Retail • SaaS

refurbed is an online marketplace that specializes in selling refurbished electronics, including smartphones, laptops, tablets, and various accessories. Committed to sustainability, refurbed ensures that all devices undergo a thorough refurbishment process to meet high quality standards, offering a minimum 12-month warranty on each product. The company promotes environmentally-friendly practices by encouraging the reuse of technology and minimizing electronic waste, making it a preferred choice for eco-conscious consumers.

201 - 500 employees

🛍️ eCommerce

🛒 Retail

☁️ SaaS

💰 Series C on 2023-11

📋 Description

• Define, drive, and execute refurbed’s shipping and delivery strategy: Identify and implement key opportunities to improve our delivery propositions (e.g. express shipping, reverse logistics, preferred carriers, alternative delivery options like lockers). • Act as the business owner for logistics initiatives: Bring market, operational, and seller insights to shape and implement solutions in collaboration with Product & Tech, ensuring they are commercially sound, scalable, and seller-friendly. • Develop and validate business cases for new shipping models or features, focusing on improving customer experience while supporting seller adoption. • Lead and execute cross-functional implementation: coordinate with Product, Tech, Supply, and external carrier partners to assess the feasibility and impact of different solutions and bring initiatives to life. • Serve as the internal logistics and delivery experience expert, advising on best partners, processes, and market setups. • Establish, negotiate and grow strong relationships with external logistics and carrier partners, ensuring alignment and performance. • Lead and Manage one Carrier and Operations Manager.

🎯 Requirements

• You bring multiple years of experience in e-commerce logistics, Product and Tech fluency, and commercial insight to deliver solutions that improve customer experience and seller performance. • Strong understanding of e-commerce logistics and reverse logistics (including express, trade-in, and alternative delivery models). • Strong analytical and problem-solving mindset; highly structured thinker able to navigate complexity. • Proven ability to clearly define and size opportunity, articulate business needs, and define operational requirements. • Excellent commercial judgment, able to identify scalable opportunities and build solid business cases. • Collaborative and influencing, comfortable driving initiatives across multiple teams and external partners. • Entrepreneurial, pragmatic, and highly hands-on, thrives in a dynamic, execution-oriented environment. • AI- and tech-first mindset: able to leverage tools and data to improve decision-making and efficiency. • Fluency in English; German is a plus.

🏖️ Benefits

• You will have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you. • We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health. • We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments. • We care about a healthy work/life balance. • We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊 • You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops