Customer Success Manager

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October 17

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RegASK™

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RegASK is a digital platform, using artificial intelligence for augmenting regulatory research and ESG issues management. Our technology routinely monitors, anticipates and reports updates or changes to relevant regulations, providing instant alerts. Our platform also allows us to zero-in on applicable regulations to identify and analyze any gaps in the compliance of a product.

11 - 50 employees

💰 $10M Series A on 2022-12

📋 Description

• Collaborate with content, product, sales, and customer enablement teams to achieve a cohesive customer success plan and strategy • Support the entire customer lifecycle, from onboarding through to ongoing engagement and support • Drive achievement of key operational metrics, including Time to Value (TtV), Customer Health, Adoption, Renewal Likelihood, Upsell/Cross-Sell potential, Net Retention Rate, and Churn Reduction • Design and implement initiatives to maximize customer value and accelerate product usage • Develop a comprehensive understanding of customer health and status through regular customer dialogue and by monitoring health and adoption metrics • Maintain clear and timely records of customer status and progress toward key success milestones • Work closely with Account Teams/Sales to identify new opportunities and upsell potential while smoothing any issues putting renewals at risk • Establish a feedback loop between customers and the product team, ensuring customer insights inform product development • Collaborate with the sales team to ensure a seamless handover of accounts and alignment on customer success strategies • Identify and nurture customer advocates to participate in case studies, testimonials, and other promotional activities

🎯 Requirements

• Based in Europe or US to support EMEA & NA clients • Bachelor's degree in Business, Marketing, or a related field. • 3 to 5 years of experience in customer success or related roles within a B2B SaaS domain. • Experience within the Regulatory/Compliance domain will be an added advantage. • Excellent communication and interpersonal skills with strong customer-centric mindset • Experience using CRM, CS platforms (e.g., Salesforce, HubSpot, Zendesk, Jira, Pendo), or knowledge of regulatory workflows. • Strong growth mindset, analytical and problem-solving abilities • Startup experience will be an added advantage

🏖️ Benefits

• Flexible working arrangements (remote) • An opportunity to drive impact at the intersection of AI, SaaS, and regulatory intelligence. • Continuous learning and professional development