Strategic Account Manager

🕒 October 7

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Reindeer

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

📦 Logistics

💼 Consulting

🛡️ Insurance

Logistics • Consulting • Insurance

Reindeer is an enterprise AI platform that turns operational teams into an organization’s AI strategy by automating, escalating, and expanding end-to-end workflows. It provides modular, pre-trained AI skills, human-in-the-loop controls, auditability, and deploys on customer infrastructure while integrating with systems like SAP, Oracle, NetSuite, Workday, and ServiceNow. Reindeer is focused on automating operations across finance, supply chain, procurement, legal/compliance, and global business services to reduce cycle times, handle exceptions, and continuously improve processes.

📋 Description

• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion • Build and execute multi-year account plans aligned to customer objectives and company growth targets • Lead QBRs and executive engagements to align on customer business outcomes and value • Develop understanding of customer operations and identify AI-driven impact opportunities • Advise enterprise customers on AI initiatives and business use cases for AI agents • Drive expansion, cross-sell, and upsell opportunities across departments and stakeholders • Serve as the primary point of contact and trusted advisor for customers • Identify, shape, and close expansion opportunities • Lead complex negotiations and deal execution • Build internal champions and multi-thread relationships • Own the full renewal cycle, including forecasting and close • Identify churn risks and drive mitigation plans • Communicate business value to secure renewals • Lead structured onboarding with cross-functional teams • Monitor adoption and proactively address gaps • Partner with Solution Engineering, R&D, and Product on implementation • Translate customer feedback into actionable product insights • Represent the voice of the customer internally • Help build repeatable playbooks for onboarding, QBRs, and renewals

🎯 Requirements

• 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS • Proven quota carrier with clear retention and expansion ownership • Experience managing complex enterprise accounts and multi-stakeholder relationships • Strong negotiation and closing skills; ability to work independently and drive commercial outcomes end-to-end • Executive presence and strong communication skills • Thrives in early-stage environments • Analytical and data-driven mindset • Solid understanding of AI concepts and enterprise applications • Native or full professional fluency in German (must have) • Experience in an early-stage or founding role (nice to have) • Specific experience with enterprise platforms or workflow automation (nice to have) • Domain expertise in Financial Services or Supply Chain industries (nice to have)