Releaf
51 - 200 employees
Founded 2024
🏥 Healthcare
đź’Š Pharmaceuticals
đź’° $6.7M Series B on 2024-02
Healthcare • Pharmaceuticals
Releaf is a UK-based medical cannabis clinic that helps patients access prescribed THC-rich cannabis therapies. It provides expert consultations (chat support Mon–Fri), guides new patients through eligibility and how treatment works, offers starter kits and delivery-to-door services, and publishes patient stories, research, legal and educational content focused on medical cannabis for a wide range of conditions (chronic pain, neurological disorders, mental health, cancer support, etc. ). The organisation positions itself as a clinical and educational resource shaping the UK medical cannabis sector.
Patient Support Coordinator
Job not on LinkedIn
🔥 12 minutes ago
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Releaf
51 - 200 employees
Founded 2024
🏥 Healthcare
đź’Š Pharmaceuticals
đź’° $6.7M Series B on 2024-02
Healthcare • Pharmaceuticals
Releaf is a UK-based medical cannabis clinic that helps patients access prescribed THC-rich cannabis therapies. It provides expert consultations (chat support Mon–Fri), guides new patients through eligibility and how treatment works, offers starter kits and delivery-to-door services, and publishes patient stories, research, legal and educational content focused on medical cannabis for a wide range of conditions (chronic pain, neurological disorders, mental health, cancer support, etc. ). The organisation positions itself as a clinical and educational resource shaping the UK medical cannabis sector.
đź“‹ Description
• Lead inbound calls, outbound calls, or resolution cases for the assigned patient cohort. • Resolve patient queries professionally and escalate complex queries or complaints to the Team Lead. • Engage proactively with patients to support continuity of care and maintain patient satisfaction. • Respond consistently across calls, emails, and live chat. • Provide administrative assistance to doctors, nurses, and healthcare staff between the clinic and pharmacy. • Assist with subscription queries and prescription payments. • Schedule and confirm appointments while coordinating with healthcare professionals. • Manage the end-to-end complaints process for the Resolutions cohort, including acknowledgement, investigation, resolution, and recordkeeping. • Record patient interactions accurately in scheduling systems. • Follow standardised workflows, operating procedures, compliance processes, and governance requirements. • Meet cohort call, engagement, or case-handling targets. • Identify common patient issues and provide feedback to the Team Lead. • Participate in training sessions and regular audits.
🎯 Requirements
• Experience in a busy, patient-focused contact centre environment • Extremely high empathy • Strong attention to detail • Ability to work in a fast-paced digital environment • Ability to take ownership of the role • Compliance with UK healthcare regulations, including CQC standards, GDPR, and ICO requirements where relevant • Adherence to confidentiality, safeguarding, patient safety, audit, quality assurance, and governance processes • Willingness to participate in an informal remote meeting and written test during the application process
🏖️ Benefits
• Flexible working • Personalised training and development • Private health insurance • Employee Assistance Programmes • Access to employee perks • Releaf staff patient benefits • Reasonable adjustments throughout the recruitment process
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