Patient Support Coordinator

🕒 August 6

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Releaf

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

🏥 Healthcare

💊 Pharmaceuticals

💰 $6.7M Series B on 2024-02

Healthcare • Pharmaceuticals

Releaf is a UK-based medical cannabis clinic that helps patients access prescribed THC-rich cannabis therapies. It provides expert consultations (chat support Mon–Fri), guides new patients through eligibility and how treatment works, offers starter kits and delivery-to-door services, and publishes patient stories, research, legal and educational content focused on medical cannabis for a wide range of conditions (chronic pain, neurological disorders, mental health, cancer support, etc. ). The organisation positions itself as a clinical and educational resource shaping the UK medical cannabis sector.

📋 Description

• Answer inbound calls, make outbound calls, or progress resolution cases depending on assigned cohort • Resolve patient queries in a timely and professional manner • Communicate clearly, empathetically, and professionally with patients • Escalate complex queries or complaints to the Team Lead when required • Engage proactively with patients to support continuity of care • Deliver outstanding service across calls, emails, and live chat • Provide administrative assistance to doctors, nurses, and healthcare staff • Assist patients with subscription queries and prescription payments • Schedule and confirm appointments and coordinate with healthcare professionals • Manage the end-to-end complaints process for the Resolutions cohort • Maintain accurate records of complaints, patient interactions, and actions taken • Follow standardised workflows, operating procedures, audit, quality assurance, and governance processes • Meet assigned cohort call, engagement, or case-handling targets • Identify common patient issues and provide feedback to the Team Lead • Participate in training sessions and regular audits

🎯 Requirements

• Experience from a busy, patient-focused contact centre background • Extremely high levels of empathy • Strong attention to detail • Ability to work in a fast-paced digital environment • Ability to communicate clearly, empathetically, and professionally with patients • Ability to handle inbound and outbound calls, emails, and live chat • Ability to resolve patient queries and complaints • Ability to escalate complex queries or complaints appropriately • Ability to provide administrative assistance to doctors, nurses, and healthcare staff • Ability to handle subscription queries and prescription payments • Ability to schedule and confirm appointments • For the Resolutions cohort: ability to manage the end-to-end complaints process • Ability to accurately record patient interactions in scheduling systems • Ability to follow standardised workflows and operating procedures • Ability to meet call, engagement, or case-handling targets • Understanding of UK healthcare regulations, including CQC standards, GDPR, and ICO requirements where relevant • Adherence to confidentiality, safeguarding, patient safety, audit, quality assurance, and governance processes

🏖️ Benefits

• Flexible working • Personalised training and development • Private health insurance • Employee Assistance Programmes • Access to employee perks • Releaf staff patient benefits • Informal remote meeting during the application process • Written test during the application process • Inclusive employer with reasonable adjustments throughout recruitment