Patient Support Coordinator

🕒 August 6

🇬🇧 United Kingdom – Remote

💵 £26k - £27k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 33%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Releaf

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

🏥 Healthcare

💊 Pharmaceuticals

💰 $6.7M Series B on 2024-02

Healthcare • Pharmaceuticals

Releaf is a UK-based medical cannabis clinic that helps patients access prescribed THC-rich cannabis therapies. It provides expert consultations (chat support Mon–Fri), guides new patients through eligibility and how treatment works, offers starter kits and delivery-to-door services, and publishes patient stories, research, legal and educational content focused on medical cannabis for a wide range of conditions (chronic pain, neurological disorders, mental health, cancer support, etc. ). The organisation positions itself as a clinical and educational resource shaping the UK medical cannabis sector.

📋 Description

• Lead inbound calls, outbound calls, or resolution cases for assigned patient cohorts • Resolve patient queries professionally and escalate complex queries or complaints to the Team Lead • Engage proactively with patients to support continuity of care • Respond to calls, emails, and live chat across communication channels • Provide administrative assistance to doctors, nurses, and healthcare staff • Assist patients with subscription queries and prescription payments • Schedule and confirm appointments while coordinating with healthcare professionals • Manage the end-to-end complaints process for the Resolutions cohort • Record patient interactions accurately in scheduling systems • Follow standardised workflows and operating procedures • Meet cohort call, engagement, or case-handling targets • Identify common patient issues and provide feedback to the Team Lead • Participate in training sessions and regular audits • Maintain compliance with UK healthcare regulations, confidentiality, safeguarding, patient safety, quality assurance, and governance processes

🎯 Requirements

• Experience from a busy, patient-focused contact centre background • Extremely high levels of empathy • Strong attention to detail • Ability to work in a fast-paced digital environment • Ability to communicate clearly, empathetically, and professionally with patients • Ability to handle inbound and outbound calls, emails, and live chat • Ability to resolve patient queries and complaints • Ability to follow standardised workflows and operating procedures • Ability to meet call, engagement, or case-handling targets • Ability to comply with UK healthcare regulations, including CQC standards, GDPR, and ICO requirements where relevant • Knowledge of confidentiality, safeguarding, and patient safety best practices • Ability to follow audit, quality assurance, and governance processes

🏖️ Benefits

• Flexible working • Personalised training and development • Private health insurance • Employee Assistance Programmes • Access to employee perks • Releaf staff patient benefits • Informal remote meeting during the application process • Reasonable adjustments throughout the recruitment process

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume