Engagement Manager

🕒 October 2

🇺🇸 United States – Remote

💵 $104.9k - $174.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Work closely with Strategic Account Managers to identify opportunities for further integration of LexisNexis solutions into client operations • Present quarterly business reviews to executives, business owners, and other stakeholders • Act as a trusted advisor by maintaining awareness of customer needs and objectives • Resolve client issues using data quality concepts and tools • Communicate fraud risks and mitigation plans through detailed reports and presentations • Create professional services roadmaps to plan and drive client engagement efforts • Deliver client presentations and performance analyses by telephone and in person to senior clients and management • Collaborate with Strategic Account Managers, fraud analysts, technical consultants, and product teams • Coordinate timely implementation of product enhancements and bug fixes with product management • Develop solution knowledge with product teams to enhance client experience with LexisNexis Risk Solutions • Participate in product roadmap discussions as the client representative and advocate

🎯 Requirements

• Bachelor's degree or equivalent experience required • 7+ years client-facing/consulting experience preferred • Working and demonstrated proficiency in SQL • Proficiency in Python is a plus • Working knowledge of SaaS and big data solutions such as Hadoop/Impala is a plus • PMP or similar certification is a plus • Experience analyzing, identifying, or mitigating fraud • Expertise in data quality concepts and tools • Expertise in project governance, client delivery, and complex implementation projects • Proficiency with MS Project or similar tools • Ability to travel up to 30% of the time • Valid passport required • Expert-level consultative, relationship-building, communication, presentation, research, product, organizational, multitasking, time-management, and collaboration skills • Ability to communicate technical concepts to technical and non-technical audiences • Ability to track KPIs, timelines, and resource allocation • Ability to prioritize and handle multiple concurrent requests • Ability to work under pressure and demonstrate accountability, integrity, curiosity, motivation, and adaptability • Must be articulate within the language requirements

🏖️ Benefits

• Annual incentive bonus • Country-specific benefits • Accommodation or adjustment support for applicants with disabilities or other needs