Remote
501 - 1000 employees
đĽ HR Tech
âď¸ SaaS
đ˘ Enterprise
HR Tech ⢠SaaS ⢠Enterprise
Remote is a global HR platform that simplifies the process of hiring, onboarding, managing, and paying employees and contractors worldwide. It offers comprehensive solutions for recruitment, payroll management, contractor management, and compliance. The platform supports businesses in handling HR tasks seamlessly and efficiently, ensuring fast and compliant payouts, providing employer of record services, and facilitating employee benefits and equity offerings. Additionally, Remote integrates with various HR systems, allowing for a flexible, scalable, and reliable solution for businesses looking to expand globally.
Coordinator, Payroll Client Services
đĽ 0 minutes ago
đŞđş Europe â Remote
đľ $19.6k - $44.2k / year
â° Full Time
đĄ Mid-level
đ Senior
đ Client Services
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Remote
501 - 1000 employees
đĽ HR Tech
âď¸ SaaS
đ˘ Enterprise
HR Tech ⢠SaaS ⢠Enterprise
Remote is a global HR platform that simplifies the process of hiring, onboarding, managing, and paying employees and contractors worldwide. It offers comprehensive solutions for recruitment, payroll management, contractor management, and compliance. The platform supports businesses in handling HR tasks seamlessly and efficiently, ensuring fast and compliant payouts, providing employer of record services, and facilitating employee benefits and equity offerings. Additionally, Remote integrates with various HR systems, allowing for a flexible, scalable, and reliable solution for businesses looking to expand globally.
đ Description
⢠resolve customer inquiries related to payroll processing, discrepancies, and platform usage ⢠ensure timely responses via email, chat, phone, and other channels that meet service level agreements (SLAs) ⢠handle customer inquiries according to defined workflows ⢠gather necessary information to diagnose payroll issues accurately ⢠escalate complex cases to senior team members ⢠document issue details and resolution steps clearly ⢠provide timely updates to customers ⢠clarify customer questions related to payroll processes ⢠maintain professionalism in all communication ⢠follow internal workflows and support documentation ⢠ensure accurate documentation of support tickets ⢠adhere to defined SLAs and operational guidelines ⢠identify and bring up recurring issues or gaps in documentation or processes ⢠build foundational understanding of payroll concepts
đŻ Requirements
⢠strong attention to detail ⢠clear communication with customers ⢠ability to follow structured operational processes
đď¸ Benefits
⢠work from anywhere ⢠flexible paid time off ⢠flexible working hours (we are async) ⢠16 weeks paid parental leave ⢠mental health support services ⢠stock options ⢠learning budget ⢠home office budget & IT equipment ⢠budget for local in-person social events or co-working spaces
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