Remote
501 - 1000 employees
đĽ HR Tech
âď¸ SaaS
đ˘ Enterprise
HR Tech ⢠SaaS ⢠Enterprise
Remote is a global HR platform that simplifies the process of hiring, onboarding, managing, and paying employees and contractors worldwide. It offers comprehensive solutions for recruitment, payroll management, contractor management, and compliance. The platform supports businesses in handling HR tasks seamlessly and efficiently, ensuring fast and compliant payouts, providing employer of record services, and facilitating employee benefits and equity offerings. Additionally, Remote integrates with various HR systems, allowing for a flexible, scalable, and reliable solution for businesses looking to expand globally.
Senior Onboarding Client Services Specialist
Job not on LinkedIn
đĽ 22 minutes ago
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Remote
501 - 1000 employees
đĽ HR Tech
âď¸ SaaS
đ˘ Enterprise
HR Tech ⢠SaaS ⢠Enterprise
Remote is a global HR platform that simplifies the process of hiring, onboarding, managing, and paying employees and contractors worldwide. It offers comprehensive solutions for recruitment, payroll management, contractor management, and compliance. The platform supports businesses in handling HR tasks seamlessly and efficiently, ensuring fast and compliant payouts, providing employer of record services, and facilitating employee benefits and equity offerings. Additionally, Remote integrates with various HR systems, allowing for a flexible, scalable, and reliable solution for businesses looking to expand globally.
đ Description
⢠Act as the primary point of contact for client-facing teams within Remote on all onboarding-related topics, providing expertise on compliant global onboarding practices ⢠Manage onboarding processes for enterprise-level clients that require tailored workflows or high-touch support, guiding them through internal processes and serving as their main contact within the onboarding team ⢠Execute and evaluate employee onboardings to improve service quality and communication, ensuring alignment with customer experience best practices ⢠Manage service delivery for onboarding operations, responding to customers and employees directly via the Help Desk or partnering with the Customer Care team when needed ⢠Provide support to companies and employees on all onboarding-related questions and issues ⢠Collaborate closely with Customer Operations, Customer Care, Customer Experience, and Sales teams to deliver best-in-class client support and meet strict service level agreements ⢠Maintain an up-to-date knowledge base, documentation, and FAQs for onboarding operations, especially for use by go-to-market teams ⢠Partner with other operational teams, including Mobility, Lifecycle, Benefits, and Payroll, to deliver a seamless experience for clients and employees ⢠Continuously gather feedback from customers and employees to identify opportunities to improve the onboarding experience
đŻ Requirements
⢠Significant career experience in a customer-facing role such as solutions consulting, employee or customer onboarding, or similar service delivery; bonus points for HR professional services or hands-on HR operations experience ⢠Strong knowledge of onboarding best practices, with extra credit for understanding the global employment landscape ⢠Demonstrated ability to partner cross-functionally (Sales, Customer Success, Solutions Consulting, Operations) to deliver exceptional customer outcomes ⢠Experience designing and managing customer workflows and project implementation plans ⢠Skilled in managing escalations and collaborating with internal stakeholders and leaders to solve complex customer challenges ⢠Creative problem-solving skills with exceptional written and verbal communication ⢠Comfort working with SaaS platforms to deliver excellent client experiences ⢠A polished, professional presence and confidence in customer- and employee-facing video calls ⢠A process-improvement mindset, with experience using automation or integrations to increase speed and efficiency ⢠Ability to thrive in a fast-paced, international environment with a passion for creating a positive impact ⢠Commitment to documentation and asynchronous workflows to support a distributed team ⢠Familiarity with Zendesk or similar ticketing tools (a plus) ⢠Full fluency in English; additional languages are a bonus.
đď¸ Benefits
⢠work from anywhere ⢠flexible paid time off ⢠flexible working hours (we are async) ⢠16 weeks paid parental leave ⢠mental health support services ⢠stock options ⢠learning budget ⢠home office budget & IT equipment ⢠budget for local in-person social events or co-working spaces
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