Customer Support Agent, Arabic, English

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October 15

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RemotePass

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SaaS • HR Tech • Compliance

RemotePass is a comprehensive platform designed to streamline HR and payroll management for global and local teams. It allows companies to onboard, manage, and pay contractors and employees across more than 150 countries with full compliance. RemotePass offers an all-in-one solution for HR operations, including Employer of Record services, visa and work permit sponsorship, time off management, and benefits customization to suit different countries. The platform also ensures international compliance by handling country-specific documentation and verification, and it provides robust security protocols, including SOC2 Type I and II compliance. Trusted by many leading companies, RemotePass simplifies global hiring and payments while offering excellent customer support and a user-friendly interface.

51 - 200 employees

☁️ SaaS

👥 HR Tech

📋 Compliance

📋 Description

• Provide technical support in Arabic, ensuring precise and professional communication with users • Contribute to building and maintaining the Arabic Help Center, including drafting and localizing articles, FAQs, and guides • Diagnose and resolve issues related to platform usage, payments, account management, and technical challenges • Maintain a clear, up-to-date knowledge base to empower customers and improve efficiency • Strive to exceed expectations by delivering accurate, timely, and empathetic support • Collaborate with Product, Tech, and CSM to flag issues, suggest improvements, and optimize user experience • Log and track interactions accurately, highlight recurring issues to the manager, and propose solutions to improve workflows and user experience • Be open to working across different time zones, including evenings or weekends when needed

🎯 Requirements

• 3+ years of experience in technical or customer support in Arabic, preferably in Fintech and payments • Fluent in Arabic and English, with strong technical vocabulary in Finance • Proficiency with customer support tools such as Intercom, Zendesk, JIRA, Excel, or similar platforms • Strong troubleshooting skills, particularly with payment-related issues • Ability to simplify complex topics and communicate them clearly in a customer-friendly manner • A customer-first and proactive mindset, able to contribute to scaling support processes, not just answering tickets

🏖️ Benefits

• Premium health insurance • Opportunity to work remotely from anywhere in the world • Competitive compensation and career growth opportunities