Employee Support Specialist – HR, Payroll, Global Employment

🕒 September 29

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote People

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Remote People is a leading international recruitment agency that specializes in creating meaningful employment opportunities by connecting ambitious businesses with exceptional talent from over 150 countries. With a focus on diverse cultures, Remote People offers bespoke recruitment services tailored to the needs of each client and candidate. The company aims to revolutionize the way companies and candidates connect across borders, with deep insights into global markets and cultural nuances. Remote People supports businesses in finding the perfect match, whether they are looking to fill critical roles or expand into new markets without local offices.

📋 Description

• Provide end-to-end support to employees and clients across EMEA • Manage employment-related cases throughout the employee lifecycle, including payroll, benefits, leave, contracts, amendments, onboarding, offboarding, and country-specific employment processes • Investigate issues and identify appropriate resolution paths • Own employee and client support cases from initial query through resolution • Review case history, internal systems, documentation, and country-specific guidance to identify root causes • Partner with Payroll, Legal, Finance, Benefits, Customer Success, and local providers • Maintain stakeholder communication, provide updates, set expectations, and escalate appropriately • Manage a high-volume case queue, prioritise urgent matters, and meet agreed SLAs • Document case outcomes and identify recurring issues, knowledge gaps, and process improvements • Contribute to knowledge-base articles, SOPs, and scalable support processes

🎯 Requirements

• At least 3 years of experience in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services • Hands-on experience supporting employees or clients across multiple EMEA countries • Demonstrated experience managing cases involving payroll, benefits, leave, employment contracts, amendments, onboarding, offboarding, or employment compliance • Ability to independently investigate issues, identify stakeholders, and drive cases through resolution • Experience working in a ticketing or case-management environment • Familiarity with SLAs, quality metrics, CSAT, and/or case volumes • Excellent written and verbal English communication skills • Strong judgement, attention to detail, and ability to prioritise competing requests • Experience with Zendesk, ServiceNow, Jira, Salesforce, Workday, BambooHR, or similar platforms is preferred

🏖️ Benefits

• A competitive salary • An asynchronous working environment • A "Remote-First" company environment (or Hybrid) - based on the nature of the job • The ability to work from abroad for a short period of time • Growth opportunities within the company • Necessary hardware provided to all new joiners

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