Customer Retention Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 United Kingdom, France, +3 more countries – Remote

🇬🇧 United Kingdom – Remote 🇫🇷 France – Remote 🇪🇸 Spain – Remote 🇩🇪 Germany – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

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RemoteWoman

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

RemoteWoman is a platform that connects professionals with remote job opportunities specifically at female-friendly companies. It offers curated listings across various fields including marketing, development, design, product management, sales, and support, allowing talented women to find flexible work arrangements that suit their lifestyles. The company also highlights success stories of women thriving in remote roles and fosters a community for support and networking among remote workers.

📋 Description

• Manage a rolling pipeline of customer renewals across a high-volume portfolio, initiating conversations ahead of contract expiration and driving accounts through to close • Build and improve scalable retention and renewal workflows using Salesforce and integrated tooling • Own proactive, human outreach to smaller and long-tail customer accounts • Contribute to customer lifecycle journeys, engagement triggers, and tech-touch motions • Use customer health scoring based on usage, engagement, and lifecycle signals to identify at-risk accounts and execute save strategies • Support automated outreach, lifecycle campaigns, and renewal risk workflows, including AI and automation opportunities • Negotiate pricing, contract terms, and multi-year agreements within company guidelines • Identify and close upsell and cross-sell opportunities with Customer Success Managers and Account Executives • Collaborate with Sales, Customer Success, Product, Data, and GTM teams to inform retention strategy and engagement models • Report to the VP, Customer Success

🎯 Requirements

• Experience managing a rolling renewal pipeline and engaging customers before contract expiration • Experience negotiating pricing, contract terms, and multi-year agreements within established guidelines • Ability to identify at-risk accounts and collaborate on save strategies • Hands-on experience with Salesforce or a similar CRM • Experience contributing to operational workflows or lifecycle processes • Solid understanding of customer health scoring, lifecycle automation, and retention strategy • Proven ability to identify upsell and cross-sell opportunities with CSMs and Account Executives • Comfort working across customer-facing engagement and systems/process design conversations • Sustained commitment to continuous improvement • Legally authorized to work in the UK, France, Spain, Germany, or Canada • Successful completion of a background check

🏖️ Benefits

• Flexible PTO • Comprehensive healthcare coverage (UK, Canada, France, Spain, USA) • Company stock options • Professional development budget • Office equipment budget • Wellness budget • Annual team gatherings • Internet reimbursement • Inclusive parental leave • Remote work travel program • Flexible, open, and inclusive work environment • Global team collaboration • Product at a proud B Corp • Award-winning workplace