Customer Success Manager

November 6

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Rentable

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Real Estate • Marketplace

Rentable is a leading online apartment marketplace that connects renters with an extensive inventory of available apartments nationwide. The platform enables renters to browse, filter, and tour human-verified listings, making the process of finding a suitable rental convenient and efficient. Since its inception in 2012, Rentable has grown to cover over 300 cities, providing more than seven million renters with access to accurate and credible rental information. Rentable also offers features like pet-friendly listings and rent affordability calculators, making it a trusted choice for renters across the U. S.

51 - 200 employees

🏠 Real Estate

🏪 Marketplace

📋 Description

• Manage a portfolio of Daylight customers, ensuring successful adoption, engagement, and renewals. • Partner closely with Pricing Advisors to deliver measurable pricing performance and customer satisfaction. • Lead QBRs and business reviews focused on ROI, rent growth, and product impact. • Drive customer utilization through proactive outreach, data insights, and process recommendations. • Collaborate cross-functionally with Product, Onboarding, and Support to address issues and influence roadmap priorities. • Own renewals and support expansion opportunities in collaboration with Sales. • Act as the customer advocate internally, ensuring feedback is captured and prioritized. • Maintain accurate customer records and engagement notes in CRM systems (Salesforce, Asana, etc.). • Provide mentorship and subject matter input to peers as Daylight scales.

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or Consulting, preferably in SaaS or PropTech. • Experience in multifamily revenue management, pricing strategy, or asset management is strongly preferred. • Proven ability to communicate technical or data-driven insights to executive-level stakeholders. • Strong analytical and problem-solving skills with a bias for action. • Highly organized and comfortable managing multiple complex accounts simultaneously. • Proficient in Salesforce or similar CRM tools, Google Suite, and analytics dashboards. • Excellent written and verbal communication skills; capable of influencing cross-functional stakeholders. • Bachelor’s degree required; advanced degree or relevant industry certifications a plus.

🏖️ Benefits

• 100% remote workplace • Competitive Compensation • Open Vacation Policy (you take vacation whenever you want) • Medical, Dental, and Vision Insurance • 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program • 401k Program • No A**hole policy