Customer Support Specialist

October 17

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Rentable

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Real Estate • Marketplace

Rentable is a leading online apartment marketplace that connects renters with an extensive inventory of available apartments nationwide. The platform enables renters to browse, filter, and tour human-verified listings, making the process of finding a suitable rental convenient and efficient. Since its inception in 2012, Rentable has grown to cover over 300 cities, providing more than seven million renters with access to accurate and credible rental information. Rentable also offers features like pet-friendly listings and rent affordability calculators, making it a trusted choice for renters across the U. S.

51 - 200 employees

🏠 Real Estate

🏪 Marketplace

📋 Description

• Support Customers: Serve as the primary point of contact for customer inquiries, troubleshooting, and technical support related to revenue management tools and data feeds. • Investigate & Resolve Issues: Diagnose and resolve system, data, and performance issues quickly and effectively, escalating as needed to internal teams. • Collaborate Cross-Functionally: Partner with Pricing Advisors, CSMs, and Product teams to ensure smooth handoffs, accurate configurations, and timely resolutions. • Maintain System Health: Monitor integrations, data accuracy, and system performance, identifying and addressing recurring issues to prevent future disruptions. • Document & Communicate: Create clear internal documentation and customer-facing knowledge articles to support scalable issue resolution. • Enhance Customer Experience: Track common feedback and support trends to identify opportunities for process improvement and product enhancement. • Contribute to Onboarding: Assist with the technical setup and validation of new customer accounts during the onboarding process.

🎯 Requirements

• 2+ years of experience in a customer support, operations, or technical troubleshooting role — preferably within SaaS, PropTech, or property management. • Strong analytical and problem-solving skills with the ability to diagnose and resolve system or data-related issues. • Familiarity with property management or revenue management software (e.g., RealPage, Yardi, Entrata, ResMan, etc.) a plus. • Proficiency in Excel and/or Google Sheets for data analysis and reporting. • Excellent written and verbal communication skills, with the ability to explain complex issues in simple terms. • Highly organized and able to manage multiple open tickets or projects simultaneously. • Self-starter with a service-oriented mindset and desire to continuously improve customer satisfaction.

🏖️ Benefits

• 100% remote workplace • Competitive Compensation • Open Vacation Policy (you take vacation whenever you want) • Medical, Dental, and Vision Insurance • 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program • 401k Program • No A**hole policy