Senior Customer Reliability Engineer

September 22

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Replicated

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SaaS • Enterprise • B2B

Replicated is a software platform designed to help companies easily distribute their software to enterprise customers in complex environments. It provides tools for developing, testing, releasing, licensing, installing, and supporting applications, with a focus on self-hosted and air-gapped deployments. Replicated enables its clients to manage software lifecycle and compatibility across diverse on-premises infrastructure, including Kubernetes environments. Trusted by major enterprises, Replicated assists in streamlining installations, managing software releases, and supporting customer deployments efficiently.

51 - 200 employees

Founded 2017

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 $50M Series C on 2021-07

📋 Description

• Provide expert support to customers, resolving issues related to Kubernetes, Linux, and Replicated products, including troubleshooting failures and identifying root causes • Work proactively with customers to ensure successful deployment, management, and scaling of applications using Replicated, providing guidance, best practices, training, and onboarding assistance • Collaborate closely with CREs and product engineers to share customer feedback, identify product improvements, and contribute to the product roadmap • Contribute to tooling and best practices that empower internal teams and vendors; opportunities to develop coding skills and make code contributions over time • Participate in on-call rotation to provide support coverage for Replicated products • Build deep expertise in customer-managed deployments, including cluster installation scenarios, and help vendors operationalize Kubernetes applications • Drive continuous learning and professional growth, leveraging company-provided training, certifications, and curiosity/professional development budgets • Participate in documentation review, process improvement, and vendor interaction to improve support workflows and product usability

🎯 Requirements

• Preferably 3 or more years of professional experience • Experience with Linux system administration and ability to troubleshoot complex system and network issues at an advanced level • Experience with Kubernetes and Helm, including diagnosing complex issues on bare metal and developing/troubleshooting advanced Helm charts • Exceptional technical and non-technical communication and interpersonal skills in English • Strong problem-solving skills and ability to think critically and act quickly under pressure • Customer-centric mindset and a genuine desire to help others succeed • Experience working remotely with teams across various time zones • Willingness to participate in on-call support coverage • Nice to haves: Experience with CNCF tools • Nice to haves: Familiarity with Go and ability to debug Go programs • Nice to haves: Customer-facing experience • Preferred remote location: Australia or New Zealand (applicants must have legal right to work there) • Note: Replicated cannot provide US sponsorship at this time (applicants must be legally authorized to work in the United States)

🏖️ Benefits

• Health/Dental/Vision • Life/AD&D • LTD/STD • FSA • 401K • Stock options • Partner perk programs • Generous time off, we expect you to take a minimum of 3 weeks of per year • Laptop+accessories you need to get set up • Generous home office set up allowance or co-working space allowance - up to $10,000 per year! • Curiosity Budget to help you keep learning and growing! • Professional development budget