Lifecycle & CRM Specialist

Job not on LinkedIn

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Replika

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

👥 B2C

Artificial Intelligence • B2C

Replika is an AI-powered conversational companion app that creates personalized, empathetic chat relationships. Used by millions since its 2016 founding, Replika provides natural-language AI companions designed to listen, learn, and offer emotional support, social connection, and personal growth. The company emphasizes human-centered, privacy-conscious AI and operates primarily as a consumer-facing mobile and web product.

📋 Description

• Build the core lifecycle flows for onboarding, free-to-paid conversion, intro offers ending, renewals, cancellation saves, and win-back • Work with product on in-app messages and offers that convert free users to paid subscribers • Plan and run campaigns for lapsed users and dormant email lists within consent requirements • Segment and personalize communications using product and subscription data • Test timing, subject lines, offers, and channels; retain successful approaches and discontinue ineffective ones • Own deliverability, list health, and reporting that connects every flow to revenue • Build and manage the lifecycle program across email, in-app messages, push notifications, and other relevant channels • Help define lifecycle strategy while independently handling implementation

🎯 Requirements

• Hands-on lifecycle or CRM experience at a consumer subscription app, with demonstrable revenue results • Experience building flows in a modern messaging platform such as Braze, Customer.io, Iterable, or Klaviyo • Strong data skills, including building segments and analyzing results independently • Understanding of compliant global communication, including consent, unsubscribes, GDPR, CAN-SPAM, and equivalents • Strong copywriting skills or ability to brief and edit copy effectively • Ability to shape strategy and implement it independently • Excellent written English • Bonus: In-app messaging and push experience on iOS and Android • Bonus: Deliverability experience, including domain reputation, warming, and safely reactivating a large dormant list • Bonus: Experience with web and app subscription billing and related events • Bonus: Experience working on a product where trust and tone matter • Able to work CET hours

🏖️ Benefits

• Flexible job schedule • Generous vacation policy • Direct impact on millions of worldwide users within months • Opportunity to push the boundaries of applied AI in a consumer setting • Fully remote work arrangement

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