Customer Success Engineer

November 11

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Resend

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SaaS • API • B2B

Resend is a developer-focused email platform designed to deliver transactional and marketing emails at scale. Its simple and elegant interface, along with SDKs for various programming languages, allows for seamless integration into developers' workflows. Companies of all sizes trust Resend for reliable email delivery, helping them reach humans instead of spam folders. The platform offers features like modular webhooks, contact management, broadcast analytics, and a powerful editor for creating beautiful email templates using React. Resend also provides insights into email interactions, secure domain authentication, and dedicated IP management to enhance deliverability.

2 - 10 employees

Founded 2022

☁️ SaaS

🔌 API

🤝 B2B

💰 $3M Seed Round on 2023-07

📋 Description

• Be the front-line of customer requests • Debug, report, and sometimes fix bugs and regressions • Advocate for customer needs to the greater Resend team • Iterate internal workflows to improve our resolution speed and efficacy • Proactively build relationships and identify potential papercuts for customers • Create documentation that answers customer questions or showcases solutions

🎯 Requirements

• Love helping solve problems for developers • Have 3-5 years of technical support or success experience • Can handle and perform under customer pressure • Email deliverability experience

🏖️ Benefits

• Honest and low-ego team • Autonomy to “just ship it” • Ownership of problems and solutions • 100% remote team with flexible working schedules • Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)