Customer Experience Specialist

November 7

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Reserv

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Insurance • Artificial Intelligence • SaaS

Reserv is a company focused on optimizing claims management for Managing General Agents (MGAs) and insurance carriers. By leveraging advanced technology and artificial intelligence, Reserv enhances the claims experience by automating routine processes, providing in-depth analytics, and delivering a data-driven approach to underwriting and claims management. Their solutions aim to streamline operations, improve efficiency, and ensure customer satisfaction in the insurance sector.

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Handle inbound calls to file new claims and assist customers with existing claim inquiries. • Gather, review, and enter claim information accurately to ensure timely assignment and setup. • Manage a queue of administrative tasks and service-level commitments efficiently. • Review, organize, and upload incoming electronic mail and documents to the correct claim files. • Prepare standard correspondence, such as acknowledgment letters and claim closure documents. • Partner closely with claims adjusters to ensure they have complete and accurate information.

🎯 Requirements

• Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance-related organization. • Excellent verbal and written communication skills with a focus on empathy and professionalism. • Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines. • High attention to detail and accuracy in data entry and documentation. • Proficiency with computers, including Google Workspace (Docs, Sheets) and other internal systems.

🏖️ Benefits

• Generous health-insurance package • Pension plan with employer contributions • Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized! • Industry Qualifications paid by us (after a qualifying period) • Work from anywhere to facilitate your work-life balance • Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!