Customer Service and Rebate Processing Team Supervisor

🕒 5 days ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resource Innovations

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

💼 Consulting

Energy • Software • Consulting

Resource Innovations is a women-led company that provides comprehensive energy transformation services and software. The firm is dedicated to advancing the clean energy transition through innovative energy solutions, focusing on demand-side management and enhancing sustainability for utilities and government entities. With a strong commitment to environmental, social, and governance (ESG) impacts, Resource Innovations delivers end-to-end services that improve customer engagement and operational efficiency, leading to significant CO2 emission reductions. The company operates extensively across North America, Europe, and the Pacific, positioning itself as a leader in the clean energy sector.

📋 Description

• Field customer service calls and handle customer escalations to achieve immediate resolution. • Handle outbound calls to follow up on escalated customer concerns. • Review payment reissue requests and follow up on payment concerns. • Support investigation and resolution of concerns escalated by clients. • Support representatives with their questions as needed. • Strive for first-call resolution and encourage representatives to do the same. • Provide continuous improvement suggestions, including suggested adjustments in call scripting. • Evaluate current procedures and work with internal teams to implement improvements. • Perform other duties as assigned.

🎯 Requirements

• A high school diploma or equivalency is required. • 2+ years previous Customer Service / Call Center experience required. • Demonstrated proficiency in Microsoft Office programs, specifically Microsoft Word and Excel. • Previous experience managing, coaching, and training others. • Interest in sustainability and passionate about making a meaningful impact on the environment. • Detail oriented, sharp memory and accuracy skills. • Superior organizational, prioritization, and attention-to-detail skills are required. • Excellent verbal and written communications skills with clients and all levels of internal employees. • Self-motivation and exceptional follow-through skills are a must. • Ability to work through difficult tasks in a professional manner. • Strong verbal and written communication.

🏖️ Benefits

• Discretionary annual bonus eligibility • Three weeks of paid vacation annually • Paid holidays • 401(k) retirement plan with employer match • Medical coverage • Dental coverage • Vision coverage • Parental leave • Employee assistance program • Commuter benefits • Additional supplemental offerings