Customer Success Manager

Job not on LinkedIn

October 31

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Resource Innovations

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Energy • Software • Consulting

Resource Innovations is a women-led company that provides comprehensive energy transformation services and software. The firm is dedicated to advancing the clean energy transition through innovative energy solutions, focusing on demand-side management and enhancing sustainability for utilities and government entities. With a strong commitment to environmental, social, and governance (ESG) impacts, Resource Innovations delivers end-to-end services that improve customer engagement and operational efficiency, leading to significant CO2 emission reductions. The company operates extensively across North America, Europe, and the Pacific, positioning itself as a leader in the clean energy sector.

201 - 500 employees

⚡ Energy

📋 Description

• Builds and enacts project plans to ensure satisfaction of clients (internal and external) • Identify client needs and translate those needs into plans for delivery • Coordinates all communications/meetings regarding various programs with Project Managers and key Business Process staff • Tracks and ensures deadlines are met on all program initiatives, improvements, and remediation plans • Conducts bi-monthly satisfaction assessments with Project Managers and Project Administrators to identify opportunities for improvement • Works with peers to allocate appropriate resources for initiatives • Facilitates internal resources and activity necessary to effectively deliver tangible results for clients • Responsible for achievement of transition plans (new work) into Business Process • Responsible for achievement of transition plans (expiring work) from Business Process • Support senior staff with development of presentations and proposals • Other duties as assigned

🎯 Requirements

• 3+ years of experience in project coordination, project management, or transition management • Demonstrated ability to build, track, and implement project plans • Advanced meeting and process facilitation skills • Ability to guide the big picture at a project level, while also possessing flawless detail orientation at a client delivery level • Excellent written and verbal communication skills are mandatory. • Interest in sustainability and passionate about making a meaningful impact on the environment.

🏖️ Benefits

• Health, dental and vision insurance • 401(k)-retirement plan with employer matching • Three weeks of paid vacation per year • Paid holidays • Other supplemental benefits