respond.io
eCommerce • Retail • SaaS
respond. io is a comprehensive customer conversation management platform that facilitates lead capture and conversion through various messaging apps. It enables businesses to communicate with leads from multiple sources, automate chat responses, and route conversations to the right agents, optimizing the sales process. The platform also integrates with CRM systems to provide seamless updates and insights about customer interactions, enhancing marketing and customer retention strategies.
51 - 200 employees
Founded 2022
🛍️ eCommerce
🛒 Retail
☁️ SaaS
💰 $7M Series A on 2022-09
Technical Customer Support Associate – EMEA
Job not on LinkedIn
October 15
🗣️🇸🇦 Arabic Required
respond.io
eCommerce • Retail • SaaS
respond. io is a comprehensive customer conversation management platform that facilitates lead capture and conversion through various messaging apps. It enables businesses to communicate with leads from multiple sources, automate chat responses, and route conversations to the right agents, optimizing the sales process. The platform also integrates with CRM systems to provide seamless updates and insights about customer interactions, enhancing marketing and customer retention strategies.
51 - 200 employees
Founded 2022
🛍️ eCommerce
🛒 Retail
☁️ SaaS
💰 $7M Series A on 2022-09
📋 Description
• Deliver high quality support and operate as a safety net to customers of our SaaS product • Communicate and respond varied technical solutions to customers in a team environment, using our shared inbox tool to assist customer's inquiries • Resolve customer inquiries in a timely manner using full understanding of the product functions, features and customer environment • Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions • Empower customers to self-serve and help users navigate our on-demand success resources • Work collaboratively across a few teams - Customer, Marketing, Product and Tech to solve complex problems
🎯 Requirements
• 2+ years of experience in a Customer Support role preferably in a SaaS or IT company • Strong ability to leverage AI tools and technologies to improve customer experience and support workflows • Experience in testing or troubleshooting API is highly advantageous • Excellent communication skills in Arabic and English, and the proven ability to understand customer’s inquiries • Ability to clearly explain complex ideas verbally and in writing • Ability to dig deeper to uncover customer’s true objectives • Experience with CRMs like Hubspot, Salesforce, etc • High level of empathy - it’s important for our Customer Support Associate to be a good person to peers and customers • Excellent organization, and time management skills • Teamwork mentality and willingness to assist wherever needed
🏖️ Benefits
• Medical allowance to support your health and wellness needs • Flexible working environment that fit your lifestyle
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