Senior Customer Success Manager

🕒 April 3

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Revic

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Revic is an AI-native sales acceleration engine that helps B2B revenue teams identify high-yield accounts, time outreach, and win deals faster. It combines public, private, and proprietary data with a network of specialized AI agents to build a dynamic, evolving Actual Customer Profile (ACP), score readiness signals, automate research and outreach, and surface prioritized accounts and personalized playbooks for reps. Revic integrates with CRMs and sales tools to create a Collective Sales Memory that continuously learns from wins and losses to improve targeting, forecasting, and execution across the entire GTM organization.

📋 Description

• Own post-sales relationships end-to-end: guiding onboarding, driving product adoption, delivering measurable ROI • Shape customer journey from scratch, define success playbooks, build metrics and tooling • Monitor customer health proactively, spot churn risk before it's visible • Capture insights from every interaction and feed them back into Product and Engineering • Build the systems to handle onboarding, QBRs, support, strategic conversations at scale

🎯 Requirements

• 5-10 years in Customer Success, account management, or closely adjacent function at a B2B SaaS company • Experience creating CS processes, playbooks, or teams from scratch • Comfort with usage data, health scores, and ROI metrics • Experience with AI products or a deep curiosity about AI • Strong communication with technical and business audiences • Ability to work with messy, real-world data and structure it

🏖️ Benefits

• Premium health, dental, vision -- we take care of our people • Competitive base + meaningful equity (we're not another 0.001% shop) • Every quarter we trade Slack for sunshine and meet in person

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