Customer Success Manager III, Enterprise

September 12

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RevolutionParts

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eCommerce • Automotive • SaaS

RevolutionParts is a company that provides a digital platform designed to simplify and enhance the buying and selling of automotive parts. Their services cater to new car dealers, auto manufacturers, and the aftermarket sector by offering tailored solutions like web stores, marketplaces integrations, and marketing services aimed at boosting online parts sales. RevolutionParts facilitates connections with marketplaces such as eBay and Amazon and offers tools to streamline operations, reduce obsolescence, and optimize retail and wholesale sales. The company is focused on transforming the parts commerce experience by providing comprehensive solutions to various business segments in the automotive industry.

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

📋 Description

• Work with key corporate stakeholders at auto group(s) to define key program success metrics, identify areas of opportunity for expansion to increase GMV and revenue growth, and be the main liaison between RevolutionParts and customers to help resolve product and/or support issues. • Introduce car dealers to basic eCommerce and digital marketing strategies including SEO, email marketing, listing management, and PPC. • Fundamental understanding of Google Analytics including navigation and basic reporting; read and interpret data on conversion performance and relay back to customers in layman terms. • Create and collaborate with key auto group(s) stakeholders to define business success plans, set expectations on the path to ROI, and develop growth strategies while holding stakeholders accountable. • Collaborate with Customer Support to resolve emerging or outstanding e-commerce/website/webstore functionality issues. • Handle tough conversations, escalated customers, and cancellation requests using direct, thoughtful open-ended questions. • Navigate CS tools and systems, including Salesforce, ChurnZero, Matik, and ZenDesk. • Serve as a trusted partner throughout onboarding, adoption, advocacy, and renewal; provide customer insights to Product and cross-functional teams.

🎯 Requirements

• At least 4 to 5  years of previous account management in a SaaS e-commerce technology company • Strong skills in using Excel to perform data analysis • Knows about e-commerce industry updates before most people • Has worked with eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce • Strong verbal and written communication skills • Great people skills and an outgoing personality • Be a “self-starter” and stay focused even when unsupervised • Experience managing multiple projects for enterprise clients • Knowledge of digital products, including SEO, PPC, Google Adwords & Analytics experiences • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

🏖️ Benefits

• comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks • RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks