Cloud Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

☁️ Cloud Engineer

🚫👨‍🎓 No degree required

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Rhapsody

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

☁️ SaaS

🔌 API

Healthcare • SaaS • API

Rhapsody is a digital health enablement platform and interoperability suite that provides EHR integration, API and message translation (HL7, FHIR, DICOM), identity/EMPI, and semantic terminology management. Its SaaS products and professional services help providers, payers, health tech vendors, HIEs and public health agencies accelerate data exchange, onboard customers faster, migrate to the cloud, and automate integrations to improve clinical workflows and operational efficiency. Rhapsody focuses on reducing integration burden through scalable, production-ready interfaces and automation to enable faster time-to-value for digital health initiatives.

📋 Description

• Monitor and support AWS cloud infrastructure to maintain reliable, secure, and efficient operations • Work as part of the global Cloud Operations team to support Rhapsody’s cloud-based services and customer environments • Follow established runbooks, operational procedures, and change management practices • Participate in a 24x7 on-call rotation and respond to incidents according to service expectations • Assist with deployment, configuration, maintenance, and validation of cloud-based applications and services, focusing on Rhapsody products • Investigate, troubleshoot, and resolve issues affecting cloud infrastructure, applications, and customer environments • Perform routine system health checks, maintenance activities, and operational reviews • Communicate with customers and internal teams during support requests, incidents, maintenance, and service restoration • Collaborate with Engineering, Support, Product, Security, and other teams to improve service reliability and operational readiness • Create and maintain runbooks, technical documentation, and operational knowledge articles • Integrate AI tools into daily engineering workflows, including pull requests, testing, and debugging • Build reusable AI prompts and patterns tailored to the codebase • Improve efficiency and output quality by combining AI with engineering signals and iterating on workflows • Continue developing knowledge of AWS, cloud operations, security practices, and Rhapsody products

🎯 Requirements

• One to two years of experience in cloud operations, infrastructure support, technical support, or a related role; AWS experience is preferred • One to two years of customer support or customer service experience in a technical environment • Basic understanding of cloud infrastructure concepts, including operating systems, networking, virtualization, scalability, security, and monitoring • Experience monitoring and troubleshooting cloud-based systems or applications • Strong problem-solving skills and attention to detail • Willingness to follow established processes • Clear written and verbal communication skills • Ability to work effectively with customers and cross-functional teams • Ability to manage priorities and work effectively in a fast-paced, service-focused environment • Willingness and ability to participate in an on-call rotation and support incident response and scheduled maintenance • Ability to follow existing documentation and create or update runbooks as needed • Experience supporting customers with UK data protection, security, or healthcare connectivity requirements, including GDPR or HSCN considerations, is preferred • AWS certification, such as AWS Certified Cloud Practitioner or AWS Certified Solutions Architect – Associate, is preferred • Experience with DevOps, infrastructure automation, or operational tooling is preferred • Working knowledge of a scripting language, such as Python, PowerShell, or Bash, is preferred • Experience with monitoring, alerting, incident management, or service management tools is preferred • Familiarity with Rhapsody products or healthcare integration environments is preferred • Interest in using automation and AI responsibly to improve operational quality and efficiency is preferred • Openness to adopting AI tools and continuously exploring ways to improve efficiency while maintaining quality, security, and ethical responsibility

🏖️ Benefits

• Remote work arrangement • Occasional in-person meetings or team events • Participation in a scheduled on-call rotation with occasional work outside standard business hours for planned maintenance or critical incidents • Equal employment opportunities and anti-discrimination protections