Customer Support Specialist

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June 23

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Rhombus

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Security • Artificial Intelligence • SaaS

Rhombus is a leading provider of modern physical security solutions, offering a unified and cloud-based system designed to make spaces smarter and safer. Specializing in advanced security cameras, access control, smart sensors, and alarm monitoring, Rhombus provides comprehensive visibility and management from a centralized platform. Their platform is built for easy deployment and scalability, allowing users to remotely manage a wide array of devices and integrations. With powerful onboard analytics and AI-driven real-time alerts, Rhombus optimizes security operations and accelerates incident investigations. Widely trusted by industry leaders, Rhombus is known for its reliability, efficient solutions, and exceptional user experience.

51 - 200 employees

🔐 Security

🤖 Artificial Intelligence

☁️ SaaS

💰 $10M Series A on 2021-10

📋 Description

• Provide remote support to field technicians, troubleshooting digital signage, A/V equipment, and basic networking issues. • Interpret and analyze customer documentation to assist in job completion. • Review and verify completed work, including photos and documentation, before submission to the customer. • Act as a liaison between customers and technicians, ensuring clear communication and issue resolution. • Maintain accurate records and updates within Salesforce, Zendesk, and other CRM tools. • Adapt quickly to new systems, processes, and customer-specific technologies. • Manage multiple service requests simultaneously, providing efficient and effective support.

🎯 Requirements

• Experience with Salesforce, Zendesk, or similar CRM platforms. • Strong troubleshooting skills, particularly in digital signage, A/V equipment, and networking. • Ability to rapidly learn and adapt to new systems and processes. • Excellent multitasking skills, capable of managing support for multiple technicians handling different equipment types. • Proficiency in MS Office and GSuite applications. • Clear, concise, and professional communication skills.