Client Experience Manager – Payment Integrity

🕒 June 23

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rialtic

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Rialtic is a next-generation healthcare technology company focused on making healthcare more efficient. The company offers a cloud-based SaaS platform designed to improve payment accuracy within the healthcare system. Rialtic's platform enables healthcare payers and providers to save on administrative expenses and medical costs through transparent and comprehensive edits, enhancing provider collaboration with self-service configurations and reporting. By streamlining on-premise solutions into a single user-friendly platform, Rialtic helps organizations manage workflows, minimize redundancies, and promote cross-team collaboration. The platform provides powerful analytics, allowing users to monitor performance and identify new savings opportunities, thus driving healthcare innovation through technology.

📋 Description

• Shape how the business reports, understands and acts on client results, requests and feedback. • Focus on operational processes and procedures that improve client interactions and satisfaction. • Ensure timely issue resolution and anticipate client needs to deliver value. • Collaborate closely with operational and technical teams and key business partners to optimize operational processes. • Identify actionable insights from healthcare claims data and results with Client Experience Analysts. • Review all client-facing reporting for accuracy. • Communicate actionable findings within the organization to support client understanding of the data. • Become an expert on the Rialtic platform and application to support user onboarding and training. • Act as primary contact for client inquiries and client support processes.

🎯 Requirements

• 5-7 years of leading operations and/or providing the client experience/success function in a previous role in healthcare, payment integrity experience required. • Understanding of operations and reporting needs. • General understanding of a payer organization. • Able to travel frequently; process-oriented versus relationship-focused like Client Success role.

🏖️ Benefits

• Freedom to work from wherever you work best and a home office stipend to make it happen • Meaningful equity and 401k matching • Unlimited PTO and wellness reimbursements • Comprehensive health plans with generous contribution to premiums • Mental and physical wellness support through TalkSpace, Teladoc, and One Medical subscriptions