Customer Support Specialist – RIB 4.0 Construction Software

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November 21

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RIB Software

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Software • Construction • Enterprise

RIB Software is a company that specializes in providing innovative software solutions for the construction industry. Their offerings include 2D/3D take-off and estimating, bid management, business intelligence, collaboration and document management, commissioning and handover, field and operations management, operation and maintenance, planning and design, prefabrication, procurement, project and financial control, scheduling and resource management, and sustainability. RIB Software's products like RIB Benchmark, RIB BI+, RIB BuildSmart, RIB Candy, and RIB CostX cater to various roles within a construction project including architects, BIM managers, engineers, and project managers. The company is focused on making the construction process more efficient and sustainable, supporting over 23,000 companies in more than 100 countries. RIB Software is dedicated to enhancing collaboration, transparency, and efficiency in construction projects through its integrated software platform.

1001 - 5000 employees

Founded 1961

🏢 Enterprise

💰 $10M Private Equity Round on 2010-12

📋 Description

• You support our customers quickly and reliably by phone, email, or via the ticketing system • You analyze and resolve technical issues related to the RIB 4.0 software • You escalate more complex issues to our second-level support or development team • You monitor customer accounts and intervene before issues become critical • You regularly participate in training to stay up to date • You work closely with the support team and share your knowledge and experience

🎯 Requirements

• A degree in civil engineering or a related field, or equivalent vocational training • Excellent communication and interpersonal skills • Strong analytical thinking and problem-solving abilities • Ability to work independently while also being a team player • Excellent German and good English skills • Previous experience in customer support or customer advisory roles, ideally in the software industry, is a plus • Experience with a ticketing system (e.g., Jira)

🏖️ Benefits

• Driven by our values and vision, we advance digital transformation for our customers — enabling a more digital, efficient, and sustainable engineering and construction industry • A structured start: individual onboarding and organized networking • Perks such as employee discounts (e.g., Corporate Benefits), bonuses (e.g., for weddings, births, anniversaries), Schneider Electric share participation, company events (team events, summer parties, etc.), and depending on location: table football/table tennis/dog-friendly offices, health management (e.g., gym discounts, occupational health services, etc.) • A modern working time model: trust-based working hours, flexible schedules, and hybrid work options • Career development and prospects: team- and role-based development and training, individual development and training, national and international career opportunities within the RIB Group or Schneider Electric • Room to shape your role: proactively share ideas, approaches, and process improvements within the team, participate in company idea management, and take an active role in team and management-level meetings ("RIB Town Halls") • Ways to be sustainable (depending on location and role): digital infrastructure, company bikes, commuting subsidies, electric company car