Ricochet360
B2B • CRM • Marketing Automation
Ricochet360 is an all-in-one cloud-based phone system, CRM, and marketing automation platform designed to enhance sales and customer engagement. Its features include a Progressive & Predictive phone system, lead management tools, marketing automation capabilities, and solutions to prevent calls from being flagged as spam. Ricochet360 aims to improve communication efficiency and boost conversion rates for businesses across various industries.
11 - 50 employees
Founded 2010
🤝 B2B
Client Success Manager
Job not on LinkedIn
March 29
Ricochet360
B2B • CRM • Marketing Automation
Ricochet360 is an all-in-one cloud-based phone system, CRM, and marketing automation platform designed to enhance sales and customer engagement. Its features include a Progressive & Predictive phone system, lead management tools, marketing automation capabilities, and solutions to prevent calls from being flagged as spam. Ricochet360 aims to improve communication efficiency and boost conversion rates for businesses across various industries.
11 - 50 employees
Founded 2010
🤝 B2B
📋 Description
• The Client Success Manager will serve as the main point of contact for our portfolio clients • Working with them to ensure application health, detect risks, and proactively address client concerns • Delivering an outstanding customer experience during onboarding and support ensures our success • This is a TECHNICAL/IT role, not a sales role - it's about customer experience via onboarding and account management
🎯 Requirements
• Strong analytical and problem-solving skills • 3-4 years of experience in technical support/troubleshooting • A commanding desire to learn and succeed in technology • Excellent written and verbal communication skills (English) • Ability to work in a team and autonomously • Great interpersonal relations • Creativity and innovation is a key success factor • Knowledge of any of the following industry sectors is a plus: insurance, mortgage, banking, for-profit education, solar, technology • Scrum experience a plus • Full-stack engineering is a huge plus • College degree in Computer Science, Information Systems, or equivalent preferred
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