Community Liaison

Job not on LinkedIn

November 20

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

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Ripple Fiber

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Telecommunications • eCommerce • B2C

Ripple Fiber is a fiber internet service provider that focuses on delivering high-speed, reliable internet connectivity to local communities. With packages offering upload and download speeds ranging from 500 Mbps to 2 Gbps, Ripple Fiber emphasizes transparency in pricing and exceptional customer service. They are committed to empowering individuals to connect and interact meaningfully online, ensuring access to high-speed internet for everyone.

51 - 200 employees

Founded 2021

📡 Telecommunications

🛍️ eCommerce

👥 B2C

📋 Description

• Serve as the primary point of contact for neighborhoods, residents, homeowners' associations (HOAs), and property management companies during the Pre-Sales (pre-construction) and construction phases. • Maintain strong relationships with key stakeholders, ensuring open and transparent communication during the Pre-Sales (pre-construction) and construction phases. • Address inquiries, concerns, and feedback from community members, escalating issues to the Regional Market Executive or Customer Service team as needed. • Organize and attend meetings or events with community representatives to provide project updates and gather input. • Gather Private/HOA information and maintain relationships to pass to the Community Development team while it is in “Prospecting” status. • Represent Ripple Fiber at Chamber of Commerce events. • Attend developer associations/meetings to assess potential opportunities. • Assist the Regional Market Executive in overseeing business operations and ensuring project milestones are met. • Coordinate logistics and communications for various phases of the construction process. • Support internal teams by providing community-related insights that impact project timelines and execution. • Facilitate the transition of signed private communities from the Community Developer role to the active build phase. • Ensure construction timelines and commitments are upheld in accordance with expectations and agreements. • Oversee the deployment of marketing tactics at each necessary phase of the build. • Ensure community messaging aligns with company branding and project objectives. • Collaborate with the marketing team to distribute promotional materials, announcements, and project updates. • Assist in organizing events or outreach efforts to engage residents and stakeholders effectively. • Conduct weekly touchpoints with marketing and social media teams to ensure market success. • Participate in identifying sponsorship opportunities that align with company initiatives. • Ensure all community relations efforts comply with local regulations, HOA agreements, and company policies. • Monitor and track commitments made to communities, ensuring follow-through on promises and expectations. • Identify and mitigate potential risks that could impact relationships with stakeholders or project timelines. • Serve as a "utility" resource for the Regional Market Executive, providing support where needed to ensure smooth operations. • Assist in administrative duties, reporting, and documentation related to community relations and project progress. • Willingness to door hang for Pre-CX and pivot on the fly as needed. • Weekend work required when necessary.

🎯 Requirements

• Strong interpersonal and relationship-building skills. • Excellent communication skills, both written and verbal. • Ability to work independently and manage multiple tasks simultaneously. • Experience in community relations, project coordination, or a related field preferred. • Knowledge of HOA processes, property management structures, and construction project timelines is a plus. • Background in account executive roles, event coordination, sales, and communications. • Experience with MDU/relationship management. • Familiarity with local communities or existing community contacts preferred.

🏖️ Benefits

• competitive pay • comprehensive health benefits • 401(k) with company match • supportive work environment