Client Success Manager – Enterprise Accounts

November 5

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Rithum

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eCommerce • Marketing • AI

Rithum is a comprehensive e-commerce platform designed to empower brands, retailers, and suppliers to effectively launch and scale their businesses. Offering a variety of solutions including multichannel marketing, fulfillment management, and AI-driven supplier discovery, Rithum helps users optimize their online presence and streamline operations across a vast network of marketplaces. With a focus on flexibility and efficiency, Rithum aims to transform commerce by creating profitable and engaging shopping experiences.

501 - 1000 employees

Founded 1997

🛍️ eCommerce

📋 Description

• Serve as the strategic point of contact for enterprise accounts across the full client lifecycle, from onboarding through renewal and expansion. • Own overall success metrics and business outcomes for assigned accounts. • Conduct regular business reviews and success checkpoints to track progress, communicate impact, and align with evolving client goals. • Proactively engage clients to understand their needs, share insights, and enable growth through Rithum’s offerings. • Manage escalations with urgency and clarity, ensuring timely resolution and client confidence. • Build deep, consultative relationships by aligning Rithum’s solutions to the client’s unique business needs and objectives. • Monitor account health using data and client interactions to proactively surface risks and manage resolution. • Design and deliver enablement sessions that drive adoption, product proficiency, and impact. • Collaborate across internal teams to align priorities and continuously improve the client experience. • Identify opportunities for upsell and cross-sell that align with the client’s goals and current usage. • Partner with Account Executives on account planning and support expansion execution. • Position new capabilities or services to clients in the context of their business needs and goals. • Help clients realize the full value of their investment with Rithum and expand their usage accordingly. • Own and execute the renewal process for each account, ensuring contracts are completed accurately and on time. • Collaborate with Sales, Legal, and Finance on pricing, quotes, packaging changes, and commercial approvals. • Accurately forecast renewals and communicate risks early, with clear mitigation strategies. • Lead conversations with clients about terms and timelines, ensuring transparency and trust throughout the process.

🎯 Requirements

• 2+ years of experience in client success, renewals, or account management in a B2B SaaS environment. • Experience supporting enterprise accounts, with a track record of managing client relationships that involve high-value contracts, complex stakeholders, and cross-functional collaboration. • Familiarity with contract management and renewal processes, especially with procurement teams or legal stakeholders. • Experience demonstrating value realization and supporting client enablement and training, aligned to competencies such as Client Value Realization and Client Enablement & Training. • Strong executive presence and experience managing escalations and risk in high-stakes client scenarios. • High proficiency with Salesforce and related tools to manage account workflows and maintain data accuracy. • Strong verbal and written communication skills, including the ability to engage and influence client stakeholders at multiple levels. • Excellent organizational skills and the ability to manage multiple priorities effectively.

🏖️ Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 • A 6% 401(k) match • Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days • 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave • Accident, critical illness, and hospital indemnity insurance • Pet insurance • Legal assistance and identity theft insurance plans • Life insurance 2x salary • Access to the Calm app and the Employee Assistance Program • $65/month Remote work stipend for internet • Culture and team-building activities • Tuition assistance • Career development opportunities • Charitable contribution match up to $250 per year