Customer Success Manager

🕒 October 15

🇺🇸 United States – Remote

💵 $135k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Riveron

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🤝 B2B

💸 Finance

Consulting • B2B • Finance

Riveron is a national business advisory firm that partners with CFOs, private equity firms, lenders, and corporate leaders to improve accounting, finance, technology, and operational performance. The firm provides hands-on consulting across accounting advisory, transaction services (M&A, buy/sell-side diligence), tax advisory, restructuring and turnaround, interim management, governance/risk/compliance, capital markets advisory, ESG consulting, and technology enablement (ERP, automated reporting and AI-enabled finance solutions). Riveron focuses on implementing practical solutions from strategy through execution to increase transparency, drive transformation, and support complex transactions and capital events.

📋 Description

• Lead post-sale engagement, retention, and growth of customers in partnership with Sales and Advisory teams • Support account expansion by identifying opportunities and driving business outcomes • Collect and articulate customer use cases, case studies, and testimonials • Develop business reviews and analytics reports for customers • Share customer feedback and insights with internal stakeholders • Drive account health, including engagement, articulated return on investment, renewals, growth, referrals, and customer satisfaction • Serve as a trusted advisor and help customers maximize the value of Riveron’s services • Advocate for customer needs and provide feedback shaping compliance, privacy, and cybersecurity solutions

🎯 Requirements

• 4+ years of experience in a client-facing role, ideally customer success, managing relationships with fast-paced organizations with a technical product or service offering • Sophisticated business sense and understanding of customers’ compliance journeys • Ability to lead technical conversations and persuade others to take action based on requirements and solution value • Strong analytical skills and operating rigor • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders • History of success as a consultant, pre-sales, technical account management, or equivalent • Experience handling difficult customers or situations and demonstrating resolutions • Motivation and flexibility to work well in a high-growth environment where things change quickly • Self-motivated and comfortable working remotely and asynchronously • Legally authorized to work in the United States

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • PTO • Flexible work arrangements • Progressive benefits • Mentorship • Well-being support

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