Roomstay
11 - 50 employees
Founded 2020
☁️ SaaS
🤝 B2B
🛍️ eCommerce
SaaS • B2B • eCommerce
Roomstay is a SaaS booking engine and e-commerce platform built to help hotels, motels, holiday parks, RV parks and serviced apartments increase direct online bookings and reduce dependence on OTAs. It provides live room pricing, seamless onsite checkout, secured PCI-compliant payments, multi-language and multi-currency support, upsell/cross-sell tools, member-only deals, customer journey mapping and integrations with RMS/PMS systems. The platform emphasizes conversion-focused UX, faster load times, and customizable promotions to boost revenue and booking conversion rates.
Customer Success Manager
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🔥 6 minutes ago
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Roomstay
11 - 50 employees
Founded 2020
☁️ SaaS
🤝 B2B
🛍️ eCommerce
SaaS • B2B • eCommerce
Roomstay is a SaaS booking engine and e-commerce platform built to help hotels, motels, holiday parks, RV parks and serviced apartments increase direct online bookings and reduce dependence on OTAs. It provides live room pricing, seamless onsite checkout, secured PCI-compliant payments, multi-language and multi-currency support, upsell/cross-sell tools, member-only deals, customer journey mapping and integrations with RMS/PMS systems. The platform emphasizes conversion-focused UX, faster load times, and customizable promotions to boost revenue and booking conversion rates.
📋 Description
• Manage new customer onboarding from kick-off through to successful go-live • Coordinate Roomstay’s integration with clients’ Property Management Systems and other technology • Run a structured 90-day post-launch programme • Manage and support onboarding specialist • Build long-term relationships with your portfolio of customers • Help clients improve website conversion through testing, optimisation and best practice • Gather customer feedback and work with product team • Keep customers informed about new features and improvements • Identify opportunities for additional Roomstay products or services
🎯 Requirements
• Experience in Customer Success, Account Management, or client-facing SaaS role • Enjoy building genuine relationships with customers • Take ownership and follow through • Communicate clearly and professionally • Organised and comfortable juggling multiple projects • Problem-solving skills • Comfortable working with technology and learning new systems quickly • Experience with hotels, hospitality technology or Property Management Systems is useful • Bonus points for experience with product or development teams • Managed technical projects or worked with Jira would be beneficial
🏖️ Benefits
• Health insurance • Professional development opportunities
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