Senior Technical Account Manager

August 12

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Rossum

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Artificial Intelligence • SaaS • Enterprise

Rossum is a company specializing in AI-first, cloud-native document processing and automation. It provides an end-to-end solution for automating transactional document workflows, including receiving documents, validating data, and triggering automated actions. The platform leverages machine learning and proprietary language models to achieve high accuracy and efficiency in processing both structured and unstructured documents. Rossum is used across various industries such as finance, logistics, and manufacturing, offering integrations with ERP systems like SAP and Oracle NetSuite. With a focus on reducing manual workload and increasing automation rates, the company is recognized as a leader in the field of intelligent document processing.

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 Series A on 2021-10

📋 Description

• Rossum is seeking a Technical Account Manager to join the Customer Experience team and ensure technical success and long-term satisfaction for enterprise customers. • You’ll be the go-to technical partner for Rossum’s largest accounts, designing and implementing workflows that scale with less manual effort. • Translate business needs into technical solutions and build strong customer relationships; excited about scalable AI-first journeys. • What You’ll Do: Act as the primary technical point of contact; design and implement custom document workflows; advise on API integrations; troubleshoot issues; coordinate with cross-functional teams; deliver training and create documentation; monitor account health and KPIs; relay product feedback to Product & Engineering. • Who You Are: 5+ years in customer-facing technical roles; strong problem-solving and customer success track record; experience in Business Process Mapping and Technical Requirements Gathering; hands-on APIs/JSON; excellent communication and stakeholder mgmt; adaptable and collaborative; bonus for Git/SQL/Python or scale-up experience. • What Success Looks Like: within 3, 6, 12 months milestones including training, relationships, runbooks, KPIs, etc. • Why Join Us? Cutting-edge AI tech; collaborative environment; scale-up energy; diversity and authentic connection. • Benefits (US): list of benefits including vacation, parental leave, coverage, 401k, flexible hours, tech, stock options.

🎯 Requirements

• 5+ years in customer-facing technical roles, ideally in B2B SaaS. • Strong track record in solving technical challenges and driving customer success. • Experience in Business Process Mapping and Technical Requirements Gathering. • Hands-on skills with APIs, JSON, web applications, and system integrations. • Excellent communication and enterprise stakeholder management skills. • Adaptable, quick to learn, and highly collaborative. • Bonus points for Git, SQL, Python, or experience in a scale-up environment.

🏖️ Benefits

• 20 days of vacation + 5 sick/personal days. • 12 weeks of parental leave (first 6 weeks fully paid). • Medical, dental, and vision coverage (Aetna, Guardian, VSP). • 401(k) with 100% employer match up to 6% of eligible compensation. • Flexible working hours. • High-end tech (MacBook, external monitor, keyboard of your choice). • Employee Stock Option Plan.