Customer Experience Associate

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November 22

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Rove Concepts

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Rove Concepts. A curated and crafted experience that connects design with the individuals who seek it. Founded in the Pacific Northwest in 2011, our company grew from a desire to modernize the furniture industry. Focusing on quality and contemporary design, we offer sophisticated home decor to help create your inspired lifestyle.

201 - 500 employees

📋 Description

• Manage customer inquiries across email, live chat, phone, and marketplace platforms. • Schedule and confirm customer appointments, ensuring smooth coordination across internal teams. • Track, document, and escalate customer concerns when necessary. • Assist in managing customer feedback, reviews, and marketplace ratings. • Contribute to process improvements to enhance overall CX performance. • Maintain a high level of product knowledge to provide accurate and helpful support. • Collaborate with fulfillment, operations, and sales teams to ensure customer needs are met end-to-end. • Resolve customer issues efficiently while maintaining a positive brand experience. • Support and maintain our marketplace listings, ensuring accuracy, timely updates, and strong customer communication.

🎯 Requirements

• 1–2+ years of experience in customer service, customer experience, or marketplace support. • Strong written and verbal communication skills. • Comfort with scheduling tools, CRM systems, and marketplace platforms. • Ability to work both independently and collaboratively. • Problem-solving mindset with a focus on delivering excellent service. • Ability to multitask and stay organized in a fast-paced environment. • Experience handling customer communication across multiple channels.

🏖️ Benefits

• Rocketing growth – yours and ours. • Remote work flexibility. • Competitive Compensation – We recognize and reward top talent with a salary that reflects your skills and contributions. • Working together with seasoned and driven entrepreneurs and entrepreneurial talent who truly strive to make a difference. • Working in a rapidly growing company where you benefit from flat structures and a highly motivated team.