Junior Manager, Membership Operations

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November 19

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Royal Society of Biology

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Non-profit • Social Impact • Environment

Royal Society of Biology (RSB) is a collaborative network of global organizations dedicated to transitioning towards a net-positive world. As the world addresses the climate crisis, RSB facilitates companies' shift from fossil-based economies to sustainable, biocircular ones. It provides a robust sustainability framework, enabling its diverse membership community—including industry leaders, civil society organizations, academic institutions, and government bodies—to develop projects and solutions that positively impact the environment and society. RSB offers exclusive access to various platforms, initiatives, and events, advancing the biocircular economy and enhancing sustainability certification across supply chains.

11 - 50 employees

Founded 2006

🤝 Non-profit

🌍 Social Impact

📋 Description

• Serve as the primary member-focused administrator of RSB’s Salesforce CRM and associated tools. • Manage contact records, segmentation, engagement tracking, and reporting dashboards. • Automate workflows for onboarding, renewals, billing notifications, and platform membership tracking. • Own core membership admin functions such as status changes, billing support, and data updates, and support other functions led by the Membership & Events Manager. • Respond to member queries and support access to platforms, events, and other RSB benefits. • Liaise with finance and admin teams to support accurate invoicing and record-keeping. • Track and analyse member activity, event attendance, platform participation, and engagement levels. • Produce regular reports with insights and recommendations to support strategy and decision-making. • Ensure data accuracy, hygiene, and compliance with internal policies and external regulations. • Lead the implementation and rollout of new tools, such as a member-facing portal. • Document internal workflows and develop templates and SOPs to improve team efficiency. • Recommend and implement improvements to backend systems and processes to enhance user experience. • Work closely with the Communications team to support segmentation, email workflows, and messaging alignment. • Collaborate with the Organisational Development team on CRM architecture and GDPR compliance. • Support programme teams in tracking member access and participation across RSB platforms.

🎯 Requirements

• Minimum three years’ experience in a CRM- or operations-focused role, with demonstrated Salesforce experience. • Proficient in data management, including Excel or Google Sheets for reporting and analysis. • Experience in process automation, systems documentation, and stakeholder support. • Strong organisational and communication skills, with a high level of attention to detail. • Ability to work independently in a remote, multicultural team environment. • Availability for occasional regional and international travel. • **Desirable Experience** • Experience in membership-based organisations, associations, or NGOs. • Familiarity with tools such as FormAssembly, Mailchimp, Airtable, or equivalent. • Knowledge of GDPR or other relevant data protection frameworks. • Interest in sustainability, climate action, or the circular bioeconomy.

🏖️ Benefits

• Competitive salary • Excellent holiday provision with 30 days of annual paid leave • Annual salary adjustments for cost-of-living increases • Flexible working hours • Remote work in home-office with periodic in-person team meetings • Professional development opportunities