Customer Success Manager – Client Growth, Engagement

🕒 June 29

🇺🇸 United States – Remote

💵 $70k - $72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RSI Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

RSI Security is a leading cybersecurity and compliance provider based in the United States. The company specializes in helping organizations navigate complex compliance standards such as PCI DSS, HIPAA, GDPR, and more. They offer a wide range of services including cybersecurity risk assessments, virtual CISO consulting, penetration testing, cloud security, and incident response. RSI Security caters to various industries, including government, healthcare, finance, and technology, ensuring robust security frameworks and compliance management. As a trusted partner, RSI Security is dedicated to minimizing risk and safeguarding data for companies and institutions worldwide.

📋 Description

• Serve as the primary relationship contact for assigned client accounts throughout the engagement lifecycle • Build and maintain relationships with operational, technical, compliance, and executive client stakeholders • Monitor client engagement, communication cadence, and account health • Track client activity, milestones, and engagement trends across active accounts • Schedule and coordinate strategic meetings, QBRs, roadmap discussions, and follow-ups • Partner with Sales, Customer Success, and Delivery teams to identify expansion, renewal, and cross-sell opportunities • Facilitate consultative conversations about additional services, framework expansion, renewals, and long-term engagement planning • Document and route opportunities through internal CRM workflows • Maintain account notes, stakeholder information, meeting records, and follow-up actions in internal systems • Coordinate with Project Managers, Delivery Leads, Consultants, and Leadership on account activity • Assist with onboarding transitions, engagement tracking, escalation coordination, and client follow-through • Monitor client satisfaction, engagement risks, communication gaps, and retention concerns • Coordinate follow-up when client responsiveness or project momentum declines • Support client retention initiatives through proactive communication

🎯 Requirements

• Prior experience in a fast-paced professional services, SaaS, or cybersecurity/compliance consulting environment • Experience managing executive-level client relationships and coordinating cross-functional communication • Experience supporting business growth conversations in a consultative, non-aggressive manner • High attention to detail and experience using CRMs and project management tools such as HubSpot, Monday.com, or Salesforce • Exceptional proactive communication skills • High emotional intelligence and active listening skills • Comfortable using AI and automation tools to improve team performance and efficiency • Ability to meet 100% on-time completion for assigned client touchpoints and strategic reviews • Ability to meet client response SLAs for incoming communications • Ability to identify and surface qualified expansion and renewal opportunities • Ability to ensure account engagement coverage across assigned accounts