Senior Operations Analyst – Service Management Operations

🔥 12 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $86.8k - $165.2k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🚀 Aerospace

Aerospace • Defense • Sustainability

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Independently coordinate organizational meetings, operating cadences, and governance reviews, ensuring accurate documentation of decisions and action items. • Maintain and improve operational documentation, procedures, resource repositories, and team records. • Lead small-scale process improvement efforts, identifying inefficiencies and recommending enhancements to streamline work and improve operational consistency. • Support organizational change initiatives by helping teams adopt new processes, tools, or operational practices. • Lead budget tracking, financial data collection, and monthly/quarterly reporting activities with minimal oversight. • Prepare and maintain detailed financial reports, trackers, and variance analyses that support reviews with leadership. • Identify budget risks or anomalies and work proactively with partners to resolve issues. • Coordinate audit, risk, compliance, and governance activities, ensuring documentation, evidence, and audit records are complete and accurate. • Track and drive remediation actions, risk mitigation activities, and governance commitments to closure. • Oversee vendor onboarding, invoice processing, contract administration, and performance tracking documentation. • Collect, validate, and integrate data from multiple sources to produce accurate, timely reporting packages, dashboards, and scorecards. • Analyze operational and performance trends to provide insights that support leadership decision-making. • Develop and maintain presentation materials for operational reviews, governance forums, and executive reporting.

🎯 Requirements

• Bachelor’s degree in Business, Operations, Digital Technology, Finance, Data Analytics, or related field, or equivalent experience. • 5+ years of experience in operations, business analysis, service management, finance, compliance, or similar functions. • Strong organization and prioritization skills with excellent attention to detail. • Proficiency with Microsoft Office applications, including advanced Excel and PowerPoint skills. • Strong communication skills and an ability to partner effectively across cross-functional teams. • Demonstrated analytical skills and experience using data to solve business problems.

🏖️ Benefits

• medical • dental • vision • life insurance • short-term disability • long-term disability • 401(k) match • flexible spending accounts • flexible work schedules • employee assistance program • Employee Scholar Program • parental leave • paid time off • holidays