Service Design and Delivery Lead

🕒 October 12

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $157.2k - $298.8k / year

⏰ Full Time

🟠 Senior

✍️ Designer

👻 Ghost score 0%

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Orchestrate cross-functional teams to design end-to-end enterprise services • Facilitate creation of wing-to-wing value streams and future-state service designs • Partner with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners • Develop service blueprints, customer journeys, workflows, and operating models • Identify opportunities for standardization, digitization, automation, and AI enablement • Build service roadmaps and maturity plans • Ensure enterprise alignment, governance, and consistent application of design standards

🎯 Requirements

• Bachelor’s degree in business, Engineering, IT, Design, or related field • 12+ years in enterprise service design, digital transformation, customer experience, or process design • Expertise in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models • Proven ability to orchestrate cross-functional teams and influence senior stakeholders • Experience driving standardization, digitization, automation, and AI-enabled services • Strong skills in road mapping, facilitation, stakeholder alignment, and executive communication • Experience with ServiceNow, ITIL, Agile, or enterprise service management preferred • U.S. citizenship required • Ability to access necessary systems as authorized

🏖️ Benefits

• Compensation, healthcare, wellness, retirement and work/life benefits • Parental (including paternal) leave • Flexible work schedules • Achievement awards • Educational assistance • Child/adult backup care • Medical, dental, and vision insurance • Life insurance • Short-term disability • Long-term disability • 401(k) match • Flexible spending accounts • Employee assistance program • Employee Scholar Program • Paid time off • Holidays • Annual short-term and/or long-term incentive compensation programs may be available