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Engagement Specialist

🕒 July 8

🇮🇳 India – Remote

💵 $1k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Logo of Ruvixx, Inc.

Ruvixx, Inc.

51 - 200 employees

Founded 2014

📋 Compliance

☁️ SaaS

🔒 Cybersecurity

Compliance • SaaS • Cybersecurity

Ruvixx, Inc. is a leading provider of software compliance solutions that safeguard intellectual property through modernization and technology integration. Their approach emphasizes collaboration with clients to generate revenue while maintaining strong vendor relationships. With a globally distributed team and a focus on expert support, Ruvixx develops sustainable initiatives and offers comprehensive insights into license compliance, making them trusted partners in navigating complex software environments.

📋 Description

• Engage with end-users and companies regarding software compliance cases • Follow up consistently on open cases, stalled conversations, and pending responses • Support resolution of licensing discrepancies through clear and professional communication • Review investigation data, usage information, and case details • Build organized case summaries and support documentation for internal tracking • Conduct online research to verify company information, contacts, and potential leads • Maintain accurate records in CRM systems and internal trackers • Coordinate with internal teams to keep cases moving and improve workflow efficiency • Handle objections and move complex conversations forward with structure and resilience

🎯 Requirements

• Experience in sales, legal services, collections, account management, compliance, dispute resolution, or another negotiation-heavy role • Strong written and spoken English for business conversations • Ability to communicate clearly, professionally, and persuasively • Resilience when handling objections, pushback, or delayed responses • Strong attention to detail and ability to document cases accurately • Comfortable working with CRM tools, spreadsheets, and online research • Ability to manage multiple cases and follow-ups at the same time • Based anywhere in APAC • Experience with software license compliance, anti-piracy, IP protection, or SaaS compliance is nice to have • Experience negotiating settlements, payment agreements, renewals, or commercial resolutions is nice to have • Familiarity with CRM platforms, Excel, Google Sheets, or data tracking tools is nice to have • Background in B2B sales, legal operations, revenue recovery, or compliance investigations is nice to have • Submit an English CV

🏖️ Benefits

• Performance-based commissions of up to approximately $400 USD/month • Long-term renewable contract • Remote international work environment • 3-month trial period with performance review • Opportunity to develop expertise in software compliance, intellectual property protection, and revenue recovery

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