Product Enablement Manager

🕒 3 days ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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RXNT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

RXNT is a software company that builds integrated, cloud-based medical office software for healthcare practices and billing companies. Since 1999 they have offered a full suite including Practice Management, Electronic Health Records (EHR), Electronic Prescribing (eRx), Patient Engagement, Medical Scheduling, Telehealth, mobile apps, and billing-company-specific software. RXNT also offers Ambient IQ, an AI-powered ambient listening and documentation/scribing tool to reduce clinician documentation time. Their products are HIPAA-compliant and aimed at improving workflows, revenue cycle management, and connected care for medical specialties and practices.

📋 Description

• Own and evolve the long-term strategy for RXNT Learn (LMS), including content architecture, automation, and delivery methods • Design and deliver organization-wide training and client-facing webinars • Ensure timely documentation and rollout of new features across internal and external stakeholders • Maintain and evolve Help Center content based on product updates and client needs • Evaluate emerging LMS, automation, and AI-driven enablement tools and recommend adoption • Partner with Marketing and Product teams to ensure brand consistency • Serve as the go-to strategic resource for Clinical and Practice Management knowledge • Translate product complexity into clear, actionable content for non-technical audiences • Handle inbound product questions from Sales, Customer Service, and Onboarding, routing and prioritizing as needed • Identify knowledge gaps and build a content roadmap • Build and lead a content enablement strategy for Sales, Customer Service, Onboarding, and customers • Assist with onboarding and adoption of LMS-aligned tools and identify automation opportunities • Create reusable templates and frameworks for HubSpot and Zendesk • Educate internal teams on new platforms and support workflows • Lead cross-functional planning and execution for feature launches • Collaborate with Marketing on feature rollout campaigns and messaging • Guide marketing on videos, email content, and customer education materials to drive feature adoption • Perform other duties as assigned • Report to Megan Cruz

🎯 Requirements

• In-depth knowledge of RXNT's SaaS solutions, including clinical workflows, medical billing, or scheduling • Strong understanding of automation, LMS platforms, and emerging enablement technology • Ability to translate technology capabilities into strategy • Excellent verbal and written communication • Ability to influence cross-functional stakeholders • Proven ability to set and execute strategy, not just deliver content • Experience creating training content, documentation, and enablement frameworks at scale • Familiarity with Google Suite, LMS platforms, HubSpot, and Zendesk • Experience with medical software (EHR, PMS) and customer-facing roles preferred • 5+ years of experience in medical billing, scheduling, or clinical operations • Bachelor's or Associate's degree preferred • Medical billing and coding certification is a plus • Prolonged periods of sitting and computer use • Reliable internet connection • Ability to spend the majority of the workweek on phone or video calls

🏖️ Benefits

• Medical insurance • 401K • Short-term disability • Long-term disability • Potential to earn quarterly incentives based on the company's performance • Fully remote work