Manager Last Mile Operations

🕒 October 12

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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RXO, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2022

📦 Logistics

🚗 Transport

☁️ SaaS

Logistics • Transport • SaaS

<RXO, Inc. > RXO, Inc. is a technology-driven freight and logistics company that connects shippers and carriers across multiple modes (truckload, LTL, intermodal, drayage, ocean, air, last-mile) through its digital platforms RXO Connect™ and RXO Drive™. The company combines machine learning and AI with extensive carrier networks to provide capacity solutions, managed transportation, freight forwarding, and carrier services (fuel cards, factoring, marketplace), prioritizing visibility, efficiency, and flexible capacity for B2B customers. RXO operates a large marketplace and network of independent carriers, offering both software-enabled logistics (SaaS-like platform features) and traditional transportation services.

📋 Description

• Oversee daily operations of contract carriers, including contractor schedules, route monitoring, reports, and relationships with contract carriers and helpers • Develop and mentor staff to reach goals • Train staff on company policies and procedures • Interview, hire, discipline, and resolve issues • Ensure compliance with corporate warehouse policies, procedures, and programs • Supervise employees in accordance with company policies and applicable laws • Plan, assign, and direct work • Appraise performance and reward or discipline employees • Address complaints and resolve problems • Use route planning software to build efficient delivery routes • Manage dispatch of contract carriers and resolve issues throughout the day • Identify problem areas and restructure routes to improve operational efficiencies • Train and develop contract carriers and dispatchers to meet and exceed customer expectations • Ensure work is completed accurately and within established time frames • Ensure photos are taken for every job • Allocate and request additional resources as needed

🎯 Requirements

• 5 years of related logistics and supervisory experience • Experience with Microsoft Office, including Word, Outlook, and Excel • Bachelor’s degree in business, logistics, or similar (preferred) • Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends • Ability to travel between branches and regions occasionally • Experience mentoring, training, and guiding newer/less-experienced team members • Bilingual English/Spanish, including reading, writing, and speaking both languages (preferred) • Strong business acumen • Willingness to act in partnership with management teams • Ability to pass a pre-employment drug test if required after a conditional offer

🏖️ Benefits

• Competitive pay • Paid time off, including up to 8 holidays, up to 2 floating Diversity Days, up to 15 days PTO for salary employees, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave • 401(k) retirement plan with up to 5% company match • Health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity insurance • Employee Assistance Program (EAP) • Tuition reimbursement • Adoption assistance • Health Savings Account • Health Care Flexible Spending Account • Dependent Care Flexible Spending Account • Commuter Spending Account • Health Reimbursement Arrangement • Talent community and future opportunities • Equal Opportunity/Affirmative Action employer

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