IT Support Specialist

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saas.group

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

saas. group is a company that acquires SaaS companies with a focus on bootstrapped businesses. They utilize a founder-friendly approach to enhance products and scale teams, ensuring that the company's original identity is preserved. saas. group offers a supportive exit strategy for founders, prioritizing the legacy and growth of the companies they acquire. They are committed to a streamlined acquisition process with minimal legal back and forth, focusing on product-led growth, community support, and empowering founders with financial freedom. The company specializes in small to mid-sized SaaS companies with recurring revenue models, aiming to elevate these businesses to become market leaders.

📋 Description

• Own and triage the IT support queue, resolving tickets across Google Workspace administration, Mac troubleshooting, Chrome, VPN and remote desktop support • Run automations built by the IT Systems Lead and determine when manual intervention is needed • Carry out access-control and security checks, including admin counts and permission reviews • Configure domains and tools for company brands • Coordinate with the laptop vendor to equip new hires across regions • Gather and maintain evidence for SOC 2 and ISO 27001 certification • Support the IT onboarding of newly acquired brands, including access setup and follow-up • Handle laptop provisioning and onboarding logistics for new hires • Serve as the first line of IT support for nearly 400 people across 25+ brands

🎯 Requirements

• Hands-on experience troubleshooting Google Workspace, including the admin console, access and permissions • Experience supporting Mac users with Chrome issues, VPN connectivity and general OS troubleshooting • 3+ years of experience in an IT support or service desk role • Experience independently owning and prioritising a ticket queue, including during volume spikes • Based in Europe • Comfortable using AI tools such as ChatGPT day to day • Ability to support nearly 400 people across 25+ SaaS brands

🏖️ Benefits

• 100% remote work • Flexible working hours • Freedom and autonomy • Minimal bureaucracy • Flexible time off • Internal exchange of ideas, knowledge, learning and expertise • Supportive, friendly team environment