Client Success Specialist

Job not on LinkedIn

🕒 May 8

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Safelite

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1947

🚗 Transport

🛒 Retail

Transport • Retail

Safelite is a prominent auto glass service provider offering comprehensive windshield repair and replacement services. They are recognized for their expertise in auto glass care, offering services throughout all 50 states with their MobileGlassShops™ and repair facilities. Safelite is committed to convenience, providing mobile auto glass services that come to the customer's location when eligible. They pride themselves on using high-quality materials and back their services with a nationwide warranty, ensuring customer satisfaction and peace of mind. Safelite works seamlessly with auto insurance, reducing the stress of glass repairs for their clients.

📋 Description

• Personally manage a focused portfolio of customer relationships, leveraging a large network of cross-functional colleagues, and acting as a subject matter expert to the client. • Responsible for exercising broad judgement to own and manage the issue resolution process for clients and their policyholders from initial contact. • Influences internal & external partners by listening to their concerns, researching the issue and identifying potential solutions in a timely manner. • Builds strong client relationships by remaining responsive and accessible. • Communicates effectively and proactively with clients, policyholders and internal partners to keep them informed regarding critical issues and proposed resolutions. • Executes business processes and generates or requests reports as needed by the client. • Documents all client/customer interactions in Salesforce and uses this information to identify service gaps and trends by client. • Conducts root cause analysis and collaborates with internal partners to refine processes, scripting and systems to create an enhanced client experience. • Ensure ongoing customer satisfaction and loyalty while also enhancing profitability.

🎯 Requirements

• Bachelor's Degree or equivalent experience • 4-6 years Customer Service or related field • Client service and relationship focus (High proficiency) • Strong written and verbal communication skills (High proficiency) • Ability to maintain effective interpersonal relationships and work cross functionally across internal and external teams (High proficiency) • Self-starter with a strong work ethic and ability to multitask (High proficiency) • Develop a strong knowledge of internal resources and a clear understanding of when to utilize them (High proficiency) • Ability to recognize, analyze, and solve a variety of problems (High proficiency) • Proficiency in Microsoft products such as Word, Excel and PowerPoint (Medium proficiency) • Proficiency in Salesforce (Low proficiency)

🏖️ Benefits

• Health insurance • 401(k) • Paid time off • Flexible work arrangements • Professional development opportunities