Technical Customer Success Manager

November 23

Apply Now

Receive Emails with Similar Jobs

SAI360

WebsiteLinkedInAll Job Openings

Compliance • SaaS • Enterprise

SAI360 is a company that specializes in governance, risk, and compliance (GRC) solutions. It provides innovative software and training designed to help organizations gain a comprehensive view of risks, making informed decisions to manage threats and seize opportunities. SAI360 offers a centralized platform with integrated modules for ethics and compliance training, enabling businesses to effectively manage risk, foster an ethical culture, and simplify the navigation of complex regulatory landscapes. With a global workforce and tailored solutions, SAI360 serves industries such as banking, healthcare, manufacturing, and more, ensuring compliance and security across various sectors.

201 - 500 employees

📋 Compliance

☁️ SaaS

🏢 Enterprise

📋 Description

• Develop a deep understanding of our GRC customer’s business requirements and goals; • Champion client requests; • Represent client interests in product and service solution planning initiatives; • Solving basic to intermediate issues accordingly and escalating issues to appropriate Service management teams; • Manage assigned client relationships to ensure the highest level of service; • Drive adoption, engagement, and satisfaction with SAI360 products and services through proactive activities and structured touchpoints; • Understand customer objectives and translate them into business outcomes; • Build strong long-term relationships with customers through strategic communication and tailored issue resolution; • Liaise with internal teams to ensure solutions are delivered per agreed scope and timelines; • Partner with Account Managers to facilitate renewals, drive revenue growth, and identify upsell/cross-sell opportunities; • Travel to priority customers (approx. 10%) to strengthen relationships and lead value-driven discussions; • Track and report customer initiatives in Salesforce.

🎯 Requirements

• Proven experience in a consultative, customer-facing role, ideally in technology or SaaS. • Knowledge of Governance, Risk, and Compliance (GRC) challenges and solutions. • Familiarity with Microsoft Office 365, Salesforce, Zendesk, and remote meeting tools (Teams, Zoom). • Technical knowledge of SQL queries and Power BI is a key requirement. • Excellent interpersonal, written, and verbal communication skills. • Ability to collaborate and influence across all levels of an organization. • Self-starter with strong initiative and accountability.

🏖️ Benefits

• PTO leave • Quarterly wellness days • EAP program • Healthcare benefits • Bonus incentives • 401k matched • Pet insurance • FSA Account