Enterprise Customer Success Manager

Job not on LinkedIn

🔥 13 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $70k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

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Sainapse

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 $3.5M Early Stage VC on 2020-12

SaaS • Enterprise • Artificial Intelligence

Sainapse is an intelligence layer for customer operations that reads tickets, orders, and documents, decides what actions to take, and executes work inside a company's existing systems without requiring stack changes. It provides three main workflows—Document Intelligence (extracting and automating work from invoices, purchase orders, contracts, emails), Account Intelligence (monitoring customer health and triggering actions to prevent churn), and Customer Support (automating ticket classification, routing, responses, and resolution). Sainapse emphasizes governance, auditable and reversible actions, data residency (runs in customer's cloud or data center), and integration with CRMs, ERPs, inboxes, helpdesks, documents, and spreadsheets. It targets customer-facing operations in SaaS, technology, pharma & life sciences, and other enterprises, with case studies showing significant automation rates and reduced handle time.

📋 Description

• Build success plans around measurable operational outcomes • Maintain strong executive and working relationships • Drive adoption and lead evidence-based business reviews • Make customer value visible • Identify renewal risks early and coordinate recovery with Forward Deployment, Product, Engineering, and the founders • Find expansion opportunities grounded in customer needs and demonstrated value • Turn successful approaches into reusable account playbooks • Convert customer feedback into product improvements • Partner with Forward Deployment on implementation and the founders on commercial negotiations

🎯 Requirements

• Enterprise customer success, technical account management, or consulting experience with evidence of improved adoption, retention, or expansion • Technical fluency with APIs, integrations, and enterprise workflows • Clear executive communication, commercial judgment, and consistent follow-through • Ability to build the first useful process while staying close to customers

🏖️ Benefits

• 0.05%–0.1% equity • Performance-based commission designed to strongly reward results • Remote work is acceptable • Visa sponsorship is not available

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