CRM Business Analyst

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August 4

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Salesjam

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B2B • SaaS

Salesjam is a consultancy and implementation firm that selects, configures, and integrates CRM systems (Zoho, Pipedrive, KeyCRM, NetHunt) for small and medium-sized businesses to improve sales efficiency and automation. The company offers end-to-end services including business analysis, custom development, integrations (messengers, IP-telephony, web leads), user training and ongoing support, claiming measurable sales growth and productivity improvements. Salesjam focuses on turnkey CRM implementations, migrations, and long-term support to centralize customer data and streamline sales processes.

11 - 50 employees

Founded 2018

🤝 B2B

☁️ SaaS

📋 Description

• Learn services for automating customer business processes (Zoho CRM, NetHunt other tools). • Fulfillment of technical tasks from the team. • Write documentation and describe the business processes. • Configure Zoho CRM, NetHunt CRM, and PipeDrive. • Communication with clients (Ukrainian or English) as technical support. • Attend meetings to identify the customer’s business requirements for automation and functional requirements. • Plan project and budget. • Configure systems by yourself. • Create guides for the client’s employees. • Conduct workshops and trainings. • Schedule meetings to gather business requirements. • Audit the customer’s business processes. • Concept development and coordination with the client. • Perform the implementation project. • Conduct training sessions. • Customer support at the system launch stage. • Support of implemented solutions. • Customer consulting.

🎯 Requirements

• Understanding of basics in Sales, Marketing and Order Management processes and best practices. • Experience implementing/administrating CRM systems as a technical specialist/analyst or integrator. • Understanding of REST API. • Experience managing organizational change efforts. • Self-starter with strong communication skills. • High level of business etiquette and communication skills. • Strong command of the English language. • Bachelor's degree in Computer Science, Information Technology, Mathematics or a related field. • Knowledgeable in key Zoho applications: CRM, Desk, Campaigns, and Books (will be a plus). • Background in providing business solutions in low-code platforms (Zoho, Bitrix, Salesforce or other). • Skilled in Zoho Deluge scripting language highly preferred, Javascript also applicable.

🏖️ Benefits

• Flexible working hours. • Remote job. • Team support and development plan. • Free access to education courses to level up your knowledge. • Opportunities to become a chief officer of the implementation department.